The role of facilities management is to:
- optimise the use of, and manage, workplaces in order to deliver the strategic objectives of the organisation.
- identify examples of best practice, assess emerging developments in business thinking and be able to present realistic plans for the introduction of new innovative ways of working.
- optimise operational effectiveness, whilst ensuring compliance with key legislation and ensuring the workplace adapts to the changing needs of the organisation.
FM functional area components:
Sector Knowledge
- To understand the role and scope of facilities management, its function within organisations and the wider community.
- To acknowledge that facilities management is pivotal if organisations are to operate safely, efficiently and effectively while complying with relevant legislation.
- To understand the structure of organisations and how the functions, culture and processes affect the delivery of facilities management
Information and Knowledge Management
- To collect, analyse and use data to provide information and utilise the knowledge acquired to ensure that the workplace fully supports an organisation's strategic objectives.
- To use the information and knowledge obtained to inform the decision making process and to drive innovation in the delivery of service.
Career level | Sector Knowledge | Information and Knowledge Management |
Strategic | Influences and promotes facilities management within and beyond the sector both nationally and internationally | Develops knowledge management strategies and systems to support an organisation's strategic facilities management vision |
Senior | Understands the changing role, scope and impact of facilities management and influences developments and trends | Manages the use of information and implements information systems to improve business performance |
Manager | Promotes the role, diversity and contribution of facilities management in the wider environment | Analyses and interprets information to make business decisions |
Supervisory | Understands the role and importance of facilities management within an organisation | Uses information to support facilities management operations |
Support | Understands the structure of facilities management within an organisation | Collects information to support facilities management operations |
Contact us
If you're an employer looking to develop your teams, please email our qualifications team.