Creating better workplaces

in partnership with


Developing tomorrow's workplace leaders

The value that effective workplace leadership can provide for businesses, the economy and wider society is beyond doubt.

The growing recognition by organisations that their people’s performance is driven by physical environments marks our profession’s greatest opportunity.

IWFM and RICOH bring together sharp insights and practical guidance to help you and your organisation understand and navigate the space, process, technology and cultural matters which combine to create people centred workplaces capable of driving better outcomes.



Good Practice Guides (GPGs)

1.1 Space Planning and Management

Guidance Notes

2.1 Internet of Things (IoT)
2.2 Agile Working


3.1 Culture Report
3.2 The Economy of People
3.2 The Essential Guide to Creating an Optimal Office
3.4 The Stoddart Review


4.1 Workplace services
4.2 Short courses


5.1 An interview with the world’s first Chief Workplace Officer




Good Practice Guides (GPGs)

Space Planning and Management

Space is a long-term asset, and organisations in the knowledge economy are changing rapidly to meet technological, economic or cultural demands. Space planning and management has a major impact on the ability to meet business needs, establish brand and organisational culture, achieve sustainability targets and enhance user comfort. Facilities Managers’ (FMs) understanding of space planning and management is essential in supporting...
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Guidance Notes


Internet of Things (IoT)

IoT can be defined as the network of physical devices and objects embedded with electronics, software, sensors and network connectivity which enable these objects to collect and exchange data. Therefore, IoT is essentially a system of machines or objects that can collect data and communicate with one another. The machine-to-machine (M2M) data that is generated has a wide range of uses but is commonly seen as a way to determine the health and...
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Agile Working

Unlike traditional workplace changes, which have typically involved ‘one person per desk’ and projects that were largely under the direct control of the FM, the introduction of agile working requires a highly integrated choreography involving close working between IT, telephony, security, facilities management, interior design, HR, risk, communications, working together within an integrated programme to design,  deliver and manage an integrated infrastructure and...
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Culture Report

Over the years much has been said and written about the state of the facilities management profession and how it needs to change in order to survive, grow and prosper. Often this has taken the form of prescriptions about what the profession and FMs should do differently.  For instance, there have been repeated calls for FMs to ‘be more strategic’ or to ‘act more strategically’. However, such rhetoric has arguably had little impact on the way the profession does what...
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The Economy of People

By examining the Economy of People, Ricoh has calculated the potential impact of aligning culture, workspace and technology strategies to create the optimal office. The result is a new, holistic approach to designing workplaces that has the potential to positively reshape the United Kingdom and Ireland’s economic trajectories.
Download the full report >


The Essential Guide to Creating an Optimal Office

In this guide you will find leadership and guidance from Ricoh experts – from quick wins to long term strategies – to help you optimise every aspect of your workplace.
Download your free guide >


The Stoddart Review

Nobel prize-winning economist Paul Krugman once wrote that 'productivity isn’t everything but in the long run it is almost everything'. Most economists would agree. The headline indicators of economic activity such as employment, wages and profits tend to generate the most headlines while the government’s deficit of spending over tax revenues has been a recent focus of public policy in recent years. But the single most important long-run economic factor...
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Workplace services provided by Ricoh

Maximise your office real estate investment. We deliver the tools and insights that show how you’re currently using your facilities, resources and meeting space, and where you can make improvements.
Find out more >


Workplace courses by IWFM

We have recently launched several workplace courses, including the Essentials of Workplace Change and Making Better Workplace Decisions Using Data. Your and your teams can use these courses as a means to explore more deeply the practicalities of workplace change.
Find out more >




An interview with the world’s first Chief Workplace Officer

Workplace Transformation is a process that touches every part of the business and requires full participation from HR, Ops, Facilities and IT. But can any one of these departments take responsibility for the big picture – the strategy, the vision? And if not, then who should? Simone Fenton-Jarvis is the world’s first Chief Workplace Officer. If that job role is new to you, don’t worry – it’s new to most people...
Read the full interview >



Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

Visit Ricoh's UK website for further information.


You can find out more about Ricoh's workplace insights on its website. You can also contact us at