25 November 2020 12pm – 1pm Webinar Online


Register now for episode 29 of ‘Navigating turbulent times’ when we mark the launch of our new technology report produced in partnership with Microsoft, ‘Bridging FM’s digital divide: the power of digital partnerships’, and discuss how the workplace and facilities management profession can overcome tech skills gaps and rise to the digital challenge by utilising partnerships with tech companies.

In the 2018 IWFM report ‘Embracing technology to move FM forward’, we identified a troubling issue: the FM community had low levels of tech knowledge and a sense of complacency about the profession’s digital future. The challenge was clear: we needed to help the profession ‘bridge the digital divide’ and embrace technology.

Our response to that challenge was to partner with tech giant Microsoft and co-produce ‘Bridging FM’s digital divide: the power of digital partnerships’, which aims to explore, through fictional and real case study examples: what it means to be digitally literate and the benefits of improving digital literacy in the FM profession; what a digitally transformed FM profession might look like in the future; how FMs can harness digital technologies through partnership approaches; and the issues that FMs need to be aware of when using emerging digital technologies, including digital ethics and data security.

Join us Wednesday when our guests will share the background to this report, the content focus and the key findings, as well as the importance of ‘personas’ in order to explore these key outcomes.


Peter Brogan

Head of Research and Insight, IWFM

Peter is Head of Research and Insight at IWFM where he manages the research, insight and information that positions IWFM as the voice of workplace and facilities management. He manages the delivery and development of the Institute’s research and insight activities.

An influential Research specialist with unique experience and a sustained record of success in both the public and private sectors. Extensive background in diverse service organisations, managing complex research projects from inception to completion.

Ian Ellison

Workplace change agent, co-founder and director, 3edges

Ian co-founded 3edges to help people think differently about the organisational value of workplace. With twenty years’ experience spanning workplace and facilities management practice and education, Ian has developed a reputation as an engaging facilitator and provocative speaker. He is passionate about the power of workplace to enable better business outcomes. Ian is co-founder and host of the Workplace Matters podcast and was also a key contributor to the Stoddart Review. Particularly interested in change leadership and workplace challenges within organisations, Ian has been involved in a range of commissions to help facilitate organisational performance improvement. Ian has published journal articles, papers and book chapters on a range of FM and workplace topics.

James Pinder

Workplace change agent, consultant and co-founder, 3edges

James is a workplace consultant and co-founder of 3edges. He’s passionate about helping organisations to improve their workplaces through better insights, employee engagement and change leadership. James is adept at making sense of complex workplace problems and helping organisations to understand what’s really going on with their workplaces and why. Over the last twenty years he’s worked with a wide range of clients in a variety of sectors, carrying out a mix of workplace consultancy and applied research. James was co-creator of the highly successful Workplace Leadership Programme and recently co-authored IWFM’s Creating Better Workplaces series of guidance notes for FM and workplace practitioners.

David Williams

Smart Places and Real Estate Industry Lead , Microsoft Enterprise Commercial, Industry Innovation Team

David has worked for Microsoft since 2005 and has been part of the Microsoft Enterprise Commercial Industry Innovation Team since December 2014.  His job is to create and develop disruptive and transformative new industries for Microsoft.  He provides commercial, business, and technical advice, that enables Microsoft customers and partners in the real estate industry to digitally transform.  Prior to joining Microsoft, David served in the Royal Air Force for 22 years as an Engineer Officer and he has a LLB Honours degree in English Law.