28 October 2020 12pm – 1pm Webinar Online


Register your place now for ‘Navigating turbulent times’ episode 25 when David Sharp, IWFM Impact Award Lead Judge, is joined by fellow judges to discuss the inspirational winners of this year’s Awards - including the four COVID-19 Response Awards - and reflect on the effect that the profession’s response to the pandemic has had on workplace and FM’s standing and estimation more widely.

The special COVID-19 Response category was an addition to the annual IWFM Impact Awards to acknowledge extraordinary acts in extraordinary times – and the entries, let alone the finalists, certainly lived up to the billing.

After a public vote, Lloyds Banking Group and Mitie won for ‘keeping good work going’, Ashdown Phillips & Partners were rewarded for ‘supporting the community’, NHS Property Services were successful for their work ‘on the COVID frontline’, and University of Greenwich, Gardiner & Theobald and Sodexo jointly triumphed for ‘adapting to new realities’.

With the Awards turning twenty in this unusual year, join David and his panel to get their insights on the qualities and attributes the shortlisting panel looked for in choosing the finalists to put to the public vote, and hear their reflections on the impact of this novel accolade and the Awards more widely.

What stories stood out for them among the scores of amazing entries? What made the eventual winners stand out from a superb crowd to make the final cut and go on to win the public vote? Has the COVID-19 experience been a game changer? What do these Awards tell us about the enduring impact the pandemic will have on the profession? With a deep understanding of the facilities profession and decades of judging years between them, we are guaranteed a great discussion.



Ross Abbate

CEO, Mace Operate; Lead Judge, IWFM Impact Awards Judge Mentor & Judges Steering Group

Ross Abbate is the CEO of Mace Operate, the facilities management arm of the Mace Group. 

He joined Mace in 2007 as a Business Development Manager and was made a Director in July 2009. Progressing through the business, he was appointed as CEO in 2019. His main focus is on differentiating Mace in the marketplace through its culture and new target operating model – which is based on deliver holistic Experience and driving Efficiency through the services through the use of data and technology. 

Ross has over 23 years’ experience in working within the FM industry in a number of regions across the world and is driven by the desire to deliver a customer experience which adds real value to customers. 

Joanna Lloyd-Davies

Director, JLD Consultants; IWFM Impact Awards Judge Mentor & Judges Steering Group

Joanna Lloyd-Davies has extensive experience in a number of sectors including: corporate finance, corporate real estate, workplace, facilities management, professional associations and charities.

She is an experienced management consultant, supporting businesses with a thorough and diplomatic understanding of their needs and commercial boundaries by facilitating creative connections to enhance organisational performance, new business opportunities and executive development.

A Fellow of the IWFM, she has passion for service delivery excellence, harnessing the best people and teams, to exceed expectations.

Vicky O'Farrell

Managing Director, Motivational Voice Ltd

Managing Director, Movitational Voice Ltd; COVID Award Judging Panel

Vicky is a professional speaker, businesswoman and people expert. After 25 years in the corporate world, predominately in Sales in the built environment, she set up Motivational Voice, inspired by her fascination of people and wanting to understand ‘why people do, say and react the way they do’.  She studied the DISC system and as a qualified, award-winning DISC practitioner she has given presentations and run workshops with numerous corporations and individuals, helping them to understand their team dynamics to build stronger and supportive teams, improve morale, reduce stress, and enhance communication and productivity.

Vicky delivers programmes based on behaviours, values and limiting beliefs, which she combines with her sales experience for tailored sales professional programmes.

Vicky’s life motto is: ‘We have one lap of this thing called life and you are in the driving seat. If you’re not happy, indicate and change lanes.

David Sharp

CEO, International Workplace

CEO, International Workplace; Lead Judge, COVID Award Judging Panel

David is the founder and CEO of International Workplace, a learning solutions provider specialising in workplace and facilities management.

He has a broad understanding of issues in workplace compliance and performance, having gained professional post-graduate qualifications in marketing, employment relations, learning and development, and health and safety.

David is a fellow of IWFM and the Chartered Institute of Marketing, and a Freeman of the City of London.