26 February 2020 12pm – 1pm Webinar Online


We are pleased to invite you to our webinar (in collaboration with Ricoh), taking place 26 February. There will be guest speakers to talk you through technology, optimal workspaces, culture and customer experience.



Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).


Simone Fenton-Jarvis

Workplace Services Consultancy Development Director, Ricoh

Simone is Workplace Consultancy Director at Ricoh and has over 13 years’ experience in FM and Workplace. Simone believes an organisation needs to put people first, and it’s this belief that has driven her initiatives and work within the industry. Simone is an advocate for lifelong learning, has completed an MBA in FM, is a keen reader, and a regular attendee at events. She is also a Fellow of IWFM and the vice-chair of the Workspace Special Interest Group. Her hope is to drive an industry where workplace FM is truly recognised as a key for all businesses.

Jamie McDonald

Customer and Business Transformation Director, Engie

Jamie is Customer & Business Transformation Director with Engie, responsible for supporting and challenging the business to put the Customer at their heart of their very diverse workplace and facilities management services in the UK.

He chairs the UK Customer Experience Leadership Team, sits on the Engie Global Customer Council, and is also a Vice-President of the Institute of Customer Service, putting him at the top table of the UK Customer Service industry. 

In previous roles with Capita, Carillion and Mitie he’s been at the forefront of enhancing the voice of the Customer in our industry, and he and his teams were awarded the “Customer Experience Innovation/Impact” award at the BIFM/IWFM awards in 2010 and 2016: he was also named as “Customer Service Strategic Leader of the Year” at the national customer satisfaction awards in 2015. 

Capitalising on all this experience, Jamie has agreed to chair the brand new IWFM Working Group on Customer Experience in FM in 2020.