Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

Simone is Workplace Consultancy Director at Relogix and has over 13 years’ experience in FM and Workplace. Simone believes an organisation needs to put people first, and it’s this belief that has driven her initiatives and work within the industry. Simone is an advocate for lifelong learning, has completed an MBA in FM, is a keen reader, and a regular attendee at events. She is also a Fellow of IWFM and the vice-chair of the Workspace Special Interest Group. Her hope is to drive an industry where workplace FM is truly recognised as a key for all businesses.

Jamie has been chair of the IWFM Customer Experience Working Group since it was formed in 2019, and a Vice-President of the Institute of Customer Service since 2013.

In roles within Carillion, Mitie, Equans and Serco, he’s championed the interests of customers across the workplace and facilities management environments, and has a passion for listening to the voice of the customer and using it to drive improvement. Jamie was winner of ‘Customer Service Strategic Leader of the Year’ in the National Customer Satisfaction Awards in 2015. He also has a particular passion for B2B and B2C satisfaction measurement, complaint management, and social media customer engagement.