Overview
One time only! Join ex-hostage negotiator Richard Mullender for ‘Listen up: better listening for better performance’
It’s good to talk: to our managers, our direct reports, our suppliers, our end-users; but are we really hearing what people are saying?
Register now for a very special, one-off episode of ‘Navigating turbulent times’ when our host, Facilitate magazine Editor Martin Read, is joined by former Hostage Negotiator Richard Mullender to discuss the art of listening.
The session will cover a range of themes around best listening practice before exploring how good listening can help workplace and facilities management professionals in three scenarios: contract negotiation; disciplinary meetings; and performance reviews.
Please note: this webinar will NOT be recorded; only attendees at the live broadcast will be able to gain the insights, so register now to be a part of this unique session with a highly sought-after expert. Don’t miss out!
Richard Mullender was lead trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit; he was in the team in 2004 that negotiated the release of three UN workers held by the Taliban in Afghanistan. Richard now runs The Listening Institute, a professional body dedicated to bringing the elite-level listening skills used by hostage negotiators into the corporate world.
In this one-to-one discussion, Richard will outline the simple but powerful ways in which we can all make more from our everyday working conversations – and suggest useful tricks for improving their outcomes.
Speakers
Richard Mullender
Before going into the private sector, Richard Mullender was Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. He was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. His listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006. During this time Richard provided training for international law enforcement agencies including the FBI, and advised government bodies from the UN to the World Food Programme.
In the decade since leaving the police, Richard established his own consultancy. He’s trained clients across virtually all sectors, from BT to LinkedIn and from Cambridge University to KPMG. He now runs The Listening Institute – a training consultancy with one simple mission: To teach the business world to listen like hostage negotiators, so they can strike better deals.
Martin Read
Martin Read has edited the IWFM’s media brand Facilitate - formerly FM World - since 2011. During this time he has overseen the title’s evolution in terms of frequency, format and focus. His thirty years of media experience is in the B2B, client publishing and membership organisation sectors where he has previously edited titles in the logistics, small business, public transport and group travel sectors.
Martin has written for a variety of media brands on the topic of workplace and facilities management since the turn of the century. This led to him also editing The Planner, the magazine of the Royal Town Planning Institute, through which he seeks to continually develop fresh conversations about the current and future built environment.