David Carey MSc CIWFM is based in Riyadh, Saudi Arabia, with an international real estate partnership company. He’s worked in the Middle East for 13 years, operating throughout the GCC area and beyond. His specialist focus is on strategic transformation and deploying technology in the built environment. He’s an IWFM Non-Executive Director and GPG co-author, an ISO TC267 member and a PhD student, researching digitalisation in FM.

Carly Gibbs is the Head of Guest Experience at Chiswick Park Enjoy-Work, where she’s worked since 2016. She looks after the planning, development, production and delivery of the Guest Experience Programme. She is responsible for the delivery of the ultimate experience of guests and visitors.

Prior to this role, Carly was a Project Manager at Grounded Events Company, running the event management, operations, logistics and production teams of the Brighton Marathon Weekend. She gained extensive experience working for various charity companies such as Comic Relief and Cancer Research UK. An active sportswoman, Carly studied Sports Science at the University of Brighton.

Andy Kelly is Director of FM at Manchester Central Convention Complex. His career has been spent in both public and private sectors: he has directed FM services in complex portfolios, including industrial sites, medical facilities and corporate offices.

His passion for delivering exceptional customer service has been recognised by his peers, being awarded Facility Manager of The Year accolade in 2007. He has been a lead judge and mentor in the annual IWFM Impact Awards, and he is now convenor of the Global FM Awards program.

Jamie has been chair of the IWFM Customer Experience Working Group since it was formed in 2019, and a Vice-President of the Institute of Customer Service since 2013.

In roles within Carillion, Mitie, Equans and Serco, he’s championed the interests of customers across the workplace and facilities management environments, and has a passion for listening to the voice of the customer and using it to drive improvement. Jamie was winner of ‘Customer Service Strategic Leader of the Year’ in the National Customer Satisfaction Awards in 2015. He also has a particular passion for B2B and B2C satisfaction measurement, complaint management, and social media customer engagement.

Maud leads the workplace experience strategy for Mace and has over 15 years’ experience in overseeing workplace experience, connecting effectiveness, technology, space planning and strategy change consultancy to services to create flexible, fit for purpose workspaces. Her experience includes private and public sectors and she has worked as client, consultant and contractor. 

Prior to joining Mace, Maud was an advisory services manager with proven abilities in managing large international contracts. Since her appointment at Mace, Maud has implemented innovative solutions to workplace challenges, portrayed excellence in managing client relationships at all levels, and delivered workshops with professionalism and efficiency. 

Maud’s passion and experience for what makes a workplace engaging and effective has led to her transforming corporate offices around Europe. From a career that started in office furniture to leading Mace’s workplace experience strategy, creating inspiring workplaces has always been Maud’s ambition.