Overview
As we welcome entrants to our new IWFM Impact Awards 2022 category for ‘Excellence in Customer Experience’, join us next week for a replay of episode 57 of ‘Navigating turbulent times’ when our Customer Experience Working Group provided practical guidance on how to implement good practice in people management to deliver great customer experience.
Originally broadcast in September 2021, this webinar accompanied the release of the IWFM Customer Experience Working Group’s good practice guide and toolkit on the same topic.
This session will help you to identify, attract, recruit, induct, train, develop, lead, reward and retain people within the workplace and facilities management sector.
You will also gain an understanding of:
- the principles and good practice to consider and implement to deliver outstanding customer experience
- the impact of COVID-19 and the changes it has caused
- considerations around the return to the workplace and the post-pandemic era.