Kirsty has 10 years in cleaning experience in a variety of settings. She is knowledgeable and has an exemplary passion for developing teams performance. Over the years she has expanded her experience and ultimately advanced in her career. Kirsty's accomplishments include recently becoming a BICSc assessor which will now enable her to train and assess cleaning teams to achieve their BICSc qualifications. 

As Head of Workplace Experience, Sandra is a professional leader dedicated to empowering people to add value and deliver the best customer experience for everyone who connects with PTW. Whilst responsible for all workplace facilities management (offices, home set-ups, virtual spaces), administration and procurement, Sandra is also accountable for Business Continuity Planning and Health & Safety across the global PTW group. Sandra enjoys being part of the IWFM Customer Experience Working Group and is thrilled to have the opportunity to present the People Management Good Practice Guide and Toolkit alongside Debbie, Sylvain and Tony. 

Debbie has 20 years’ experience in Facilities Management Account Management, currently heading up the contract for Mainstay Group and Ascot Services delivering an FM Partnership solution for Direct Line Group's office portfolio. 

Debbie leads the IWFM Impact Awards-winning partnership with a clear focus on end user Customer Experience she considers people as her most valuable asset.  She is passionate about the importance of people growth and development underpinning a successful FM delivery model. 

Sylvain has nine years’ experience in the property management industry, including working in Savills’ property management division. He is responsible for implementing award-winning RISE initiative across the portfolio of managed offices in the UK.

This is in line with BCO’s research into Building Performance and Office Service Standards and created an independent scorecard to assess how well the building is performing on behalf of all stakeholders – owners, occupiers and property managers. This process aims to deliver independently audited first class standards, improve the customer experience and service delivery. 

Tony has 20 years’ experience in the Building Services and Property Management, including working in Direct Line Group Property. Following a 14-year career in the Royal Navy as a Marine Engineer Artificer Tony moved into Facilities Management, he has studied for and gained a HNC in Building Services Engineering and a master’s degree in Management. 

Tony’s Purpose – Creating an environment where everyone can excel.