17 November 2021 12pm – 1pm Webinar


Join us for: ‘The return on workplace investment: Can it be proven?’  

Register now for episode 61 of ‘Navigating turbulent times’ when we will introduce our new return on workplace investment (ROWI) tool intended for calculating the impact of workplace optimisation projects. 

Over the years, the Facilities and Corporate Real Estate industries have become increasingly focussed on cost reduction, where property is counted as a cost burden rather than an investment that enables and optimises performance, a value creator. 

This is despite overwhelming evidence to show that the design of a workplace impacts the health, wellbeing and productivity of its occupants. One reason is because there is not yet sufficient faith in productivity research, so the impact of workplace investment is simply ignored in design, finance and leasing decisions made by the mainstream corporate real estate sector.  

The Institute of Workplace and Facilities Management (IWFM) research team, Liverpool Business School and Workplace Unlimited set out to challenge this. They have collaborated and developed a tool to calculate the return on workplace investment; the ROWI Tool.  

Intended as a ‘ready reckoner’ for calculating the impact of workplace projects (including planning, design or operation) on employee performance, the ROWI Tool is intended for use as part of a high-level cost-benefit analysis for new fit-out or refurbishment projects to factor in this additional value, so they no longer depend on cost alone. 

Meet the team on Wednesday as they explore the tool that can demonstrate to organisations the impactful work that the ‘lynchpin’ facilities profession can lead.  

Host Peter Brogan, Head of Research and Insight will be joined by the project team Dr Matthew Tucker, Dr Hannah Wilson and Dr Nigel Oseland as they introduce the ROWI Tool, explain its development and show how it may be used in practice. 


Peter Brogan

Head of Research and Insight, IWFM

Peter is Head of Research and Insight at IWFM where he manages the research, insight and information that positions IWFM as the voice of workplace and facilities management. He manages the delivery and development of the Institute’s research and insight activities.

An influential Research specialist with unique experience and a sustained record of success in both the public and private sectors. Extensive background in diverse service organisations, managing complex research projects from inception to completion.

Dr Nigel Oseland

Workplace Strategist, Workplace Unlimited

Dr Nigel Oseland is a workplace strategist, change manager, environmental psychologist, researcher, international speaker and published author with 11 years research and 23 years consulting experience.

Nigel’s consulting practice, Workplace Unlimited, specialises in strategic briefing and change management to help create workplaces that improve collaboration, enhance creativity, facilitate concentration, meet psychological needs and respond to changing organisational structures.

Nigel is also an active researcher, speaker, lecturer and author. His current topics of interest include psychological needs, psychoacoustics, productivity, personality factors, remote working, collaboration, creativity, wellbeing, performance, biophilic design and post occupancy evaluation. His latest book, Beyond
the Workplace Zoo, which captures his research, views and advice on workplace design, was published in September. Nigel is also the programme advisor for the Workplace Trends series of international conferences.

Matthew Tucker

Reader in Workplace and Facilities Management, Liverpool Business School (LJMU)

Matthew is a Reader in Workplace and Facilities Management and Programme Leader for the Doctorate in Business Administration (DBA) at Liverpool Business School, Liverpool John Moores University. Matthew specialises in workplace and facilities management research and completed his PhD developing a customer performance measurement framework for facilities management.

Matthew has different international roles. He is a member of the Executive Board for the Executive Doctorate in Business Administration Council (EDBAC), past Research Chair for the European Facilities Management Network (EuroFM) and has been a Visiting Scholar at various academic institutions including Georgia Institute of Technology and University of Cambridge.

Matthew is a Fulbright Scholar, winning the first ever RICS-Fulbright award 2012-13, developing crucial research on customer performance measurement in FM. Matthew is an acclaimed academic publishing papers in internationally recognised journals, books and reports.

Dr Hannah Wilson

Senior Lecturer, School of Doctoral Management Studies

Hannah is a Senior Lecturer in Research Methods in Business in the School of Doctoral Management Studies and works as part of the DBA team. Hannah undertook her degree in Applied Psychology and then went on to complete her PhD in the Built Environment.

There are three strands to her expertise; workplace strategy, work psychology and pedagogy, which are fundamentally related to adaptations that can be made to improve individuals experiences and health within the work environment. Some of her current projects are; examining productive workplaces, workplace loneliness and communities and teaching and learning on DBA programmes. She also has an expertise in research methods teaching and with experience in conducting research utilising both qualitative and quantitative methodologies.