30 January 2020 8am – 4.30pm Community London, UK


Our annual full day conference featuring challenging topics, with some of the industry’s top speakers.

Set in the impressive Wellcome Trust building, Women in Facilities Management addresses the increasing importance of the customer experience and how FM providers interact with end-user customers.

What will i take away?

Supporting the client’s brand and understanding what that means requires a new level of engagement, dialogue and understanding between clients and service providers.

Delivering a good customer experience is the same at every level of an organisation, making it the perfect subject for the 2020 Women in FM annual conference.

A wide range of topics will be covered, including how to engage with clients, as well as how to engage with colleagues, How to create an award winning facilities offering, the value it delivers to the business and how to get buy in from the board, demonstrating new levels of leadership and consistency of delivery.

Learn how to understand, design and delivery truly brilliant customer experience! Have your say and let us hear your voice in this very important debate during what continues to be a turbulent time for the FM industry.


  • Brian Hendry and the Facilities Team from Sky: discussing their award-winning site and the FM service they deliver to their service users

  • Kevin Collins, Central England Co-op: creating a customer inclusive service offering and combining a shared service centre (HR) with FM and the opportunities and challenges this brings

  • Liz Kentish (Kentish & Co) and Nick Hart (Duane Morris): delivering a workshop on the importance of ethics and morals in customer service

Plus more to be confirmed

How to find us


Additional information

Continental breakfast, lunch, drinks and light refreshments will be served throughout the day

The event is sponsored by our headline sponsor Moneypenny and our annual sponsors Condeco and Engie.

Please note, this event is managed by the trusted volunteers of IWFM, therefore by registering for this event, you acknowledge and accept that your information will be processed by our volunteers.