Managing facilities or enabling communities? Embracing culture to move FM forwards

[Published in November 2018] This report is the fourth in a series carried out by 3edges on behalf of the Institute of Workplace and Facilities Management (IWFM)* which looks at the culture of the facilities management profession in order to make sense of where it is now, where it wants to be in the future and what it needs to do to get there – based on what professionals themselves have said. 

This report seeks to improve the cultural competence of people working in the FM profession by explaining what culture means, in practical terms, and by providing ideas and thinking tools that may help facilities managers and other workplace professionals to reflect on their own work situation and consider how they may address the challenges they face in their work.

The findings are based on research carried out in 2017 and 2018, and involving interviews with FMs and other professionals, as well as online surveys of members. The research explores the current state of the facilities management profession and the potential challenges and opportunities facing the profession in the future. The other reports in this series examine the role that workplace and technology can play in changing the profession – and what this means for individual workplace and facilities managers. 

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