Get knowledgeable

Explore our latest insights and reports that look at the profession and outline how we can push for a better future.

Hands typing on a laptop
Reports

Business Confidence Monitor, Nigeria 2016/17

This report aims to capture a comprehensive picture of FM market confidence by canvassing the views of the sector’s…

Professional woman presenting to a room
Leaders Views

Engaging FMs in the construction process

One of the biggest challenges for FM is the way in which it demonstrates how soft aspects, such as reception services,…

Professional woman presenting to a room
Leaders Views

Serving up FM: The Catering Challenge

The pros and cons of catering as a single service or as part of a TFM/bundled solution are currently exercising some of…

Professional woman presenting to a room
Leaders Views

Mind the Pay Gap: The Living Wage and Zero Hours

FM is increasingly capable of demonstrating how successful delivery of facilities services boosts overall…

Professional woman presenting to a room
Leaders Views

Social Value in FM

Since 2015, BIFM’s annual sustainability surveys have identified a move away from the tick-box culture towards longer-…

Professional woman presenting to a room
Leaders Views

Customer service in FM: Are we getting it right?

Customer service represents the first and thus most critical interface between an organisation and its customers.

Professional woman presenting to a room
Leaders Views

Brave New World: Options for the Facilities Management sector post Brexit

By helping make a success of Brexit, particularly through its export capabilities and the strong international…

Professional woman presenting to a room
Leaders Views

Outsourcing Across Borders

Outsourcing across borders can drive down costs, implement group risk-management strategies including health and safety…

Professional woman presenting to a room
Leaders Views

Building successful outsourcing relationship

What can FM do to make sure that as an industry it is creating successful outsourcing relationships?