This is an all-in-one guide to benchmarking. After reading, you’ll know what benchmarking is, how to go about it and the benefits of its use as part of a structured process of continuous improvement.
Whether you’re in-house, a consultant or a service provider, benchmarking is an effective way for you, as a facilities manager, to demonstrate added value to the organisation(s) you represent.
This GPG was first published by the British Institute of Facilities Management (BIFM) which became the Institute of Workplace and Facilities Management (IWFM) on 12 November 2018. It is currently branded as BIFM and is in the process of being rebranded to IWFM.