SHORT COURSE | Face to Face

Improving the Customer Experience

Get to grips with customer types and relationships, and how to improve the rate of customers returning.

Is it for you?

Any member of your team can help to improve the customer experience. This course will teach you quick, cheap and easy ways to improve your customer's experience and create an enthusiastic advocate out of every customer.

What will you learn?

Upon completion of this course, you will understand:

  • Customer types: Different types of customers and how to communicate with them
  • Developing relationships: How to develop strong customer relationships
  • Generating return custom: Techniques to ensure customers return
  • Dispute management: How to manage customer disputes effectively

All our learning outcomes match the essential skills required by the profession day-to-day.

This course will boost your skill set, providing the tools you need to advance your career.

The course is relevant, well-structured and presented by someone with practical experience. Attending a course like this allowed me to return to my services with eyes opened wider than they were before!.

How long is it for?

Study time is equivalent to seven CPD hours.

This is a one-day course comprising workshops and practical tasks.

Have a question about this face-to-face course? Speak to our Academy team.


Member: £350 +VAT

Non-member: £450 +VAT




London, 19 March

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London, 5 November

Book now