Facilitate - Critical Role

Facilitate magazine

Overview

Discussions about the effect of automation on those who deliver facilities services – and those for whom these services are delivered – tends to accentuate the apocalyptic. Much of it is an instinctive human fear of change, but while automation will doubtless affect jobs, perhaps there is opportunity here for those managing the workplace to advance a more positive narrative. Firstly, ‘the robots are already here’ as regards existing service delivery. It’s amazing how quickly freshly automated process can become part of the norm as clients and providers alike quickly commoditise it before seeking out the next big agent of change...