Facilitate - The Personal Touch

Facilitate magazine

Overview

Can a restaurant get away with describing itself as ‘authentic’? Surely the word serves only to cast doubt on an establishment trying too hard. Isn’t a restaurant’s ‘authenticity’ a minimum requirement? Ah, but that’s the point: the rarity of true authenticity is its appeal. We often tell ourselves that workplace and facilities managers are the “people people” of the organisations they serve, putting to use their natural and invaluable ability to quickly adapt in tone and technique to often quite distinct conversations.
Communicating effectively up and down reporting lines, as well as left and right across departments, requires almost Herculean levels of personal integrity. Do others trust that you’re on their side? That you’ll do what you say? That you ‘get’ them and their concerns? Authenticity is the empathy base layer on which other soft skills must sit...