9.00 AM – 9.45 AM

Keynote speaker

45 mins, Morning session

It is a truth universally acknowledged that our profession is all about people. Starting out in business in the early 1980s, Risner realised that running organisations wasn’t all that complicated; but working with people and getting the most from them was another story. Enter: the Zookeeper Rules.

Nigel Risner

Having started his own business in 1983 and becoming one of the youngest CEO’s at the age of 26, Nigel quickly realised that running organisations was not that complicated but working with people and getting the most out of them was the challenge. He did an IPO and having venture capital in his business it occurred to him that understanding people’s personal needs and their communication styles was paramount to their success. He started working with Vistage and other CEO Groups in 1997 and quickly became a sought- after speaker working in many different industries but specialising in peak performance and human development.

In 2001 and 2010 he was awarded Speaker of the Year from The Academy for Chief Executives, in 2005 he was awarded Vistage International Speaker of the Year and in 2009/10 Footdown awarded him Speaker of the Year, thus making him the only speaker in Europe to have won all three awards. Nigel currently speaks approximately 100 times a year. Having spoken to more than 1.5 million people worldwide (40 Countries) he has recognised that most people fall into four categories in communication. Whilst there have been many other models used his method of zoo keeping different animals is now used not only in Police Forces around the Country but also many National Health Trusts. His main philosophies are:

  • If you are in the room – be in the room!
  • If you want success – you must learn the zoo keeping techniques.
  • There is no such thing as difficult customers and staff – there are different customers and staff.