22 November 2023 12pm – 1pm Zoom webinar


Join us on Wednesday 22 November, 12 noon to 1pm, in partnership with Planon, where the new guidance note will be presented, and a panel will discuss common challenges and effective solutions to travelling the digital maturity pathway.

To gain a deeper understanding of the issues, read the guidance note ahead of the webinar. Informing the panel’s discussion, the guidance note outlines an approach for organisations to work towards digital maturity and embed it into their future. Innovation doesn’t just entail platforms and processes, but also factors such as broader strategy, engagement, training and culture. Travelling the digital maturity roadmap will position organisations for long-term success and a re-imagining of the service scope, value and positioning.

During the webinar, industry leader Gordon Mitchell will present the guidance with a deeper dive into aligning the operating model with management systems and approaches, and IWFM’s own Professionals Standards Framework. His presentation will be followed by a panel discussion that will touch upon the challenges and solutions towards moving up the digital maturity pathway. We will engage the audience through a series of polls and answer to any questions.

This episode also marks the 100th edition of our Navigating Turbulent Times (NTT) webinar series, which aims to give professionals the tools and learnings they need to succeed in the sector. We’ve covered topics as varied as productivity and wellbeing to sustainability and the future of work; access all episodes for free and on-demand. Many thanks to our listeners, expert contributors and partners who have joined us on this journey

Join the panel to discover:

  • How businesses can assess and analyse their digital maturity – plus what needs to be done
  • The business case for adopting technology best practices, gaining a competitive edge
  • The importance of data-driven strategies to securing positive business outcomes
  • Why digital maturity unlocks the power of workplaces, driving producivity at all levels


Sofie Hooper

Head of Policy and Research, IWFM

Sofie Hooper leads on the IWFM’s wider policy and public affairs work, helping to raise the voice of the Institute, its members and the wider workplace and facilities management sector. She engages with stakeholders to ensure best practice is taken on board and concerns affecting workplace and facilities professionals are mitigated.

Covering a wide range of activities and areas, sustainability, workplace and building safety form the core agenda. Sofie has been leading on IWFM’s Building Safety Manager work programme, feeding into the legislative process towards the Building Safety Bill.  She provided the Secretariat for the Competence Steering Group’s Working Group 8, which developed the Building Safety Managers competence framework.  In addition to being the co-author of the Group’s report, Safer people, safer homes: Building Safety Management, she is a regular contributor to Facilitate. Building on WG8’s recommendations, Sofie is a part of the Interim Executive of the Building Safety Alliance, a cross sector collaboration which is working to improve holistic building safety competence across the occupation phase. She is also a part of the Steering Committee for the DLUCH sponsored PAS 8673, which is setting the competence specification for Building Safety Managers.

Erik Jaspers

Director of Global Product Strategy & Innovation, Planon Software                                                                     

Erik Jaspers' career in IT spans over 40 years, starting in manufacturing automation at Philips Electronics. For the last 24 years he has been working for Planon, the leading smart building management software vendor. Having held senior management positions in developing Planon's software solutions, Erik is currently working on product strategy and innovation policies.

Erik has contributed to multiple publications on IT and facility management (FM) subjects, including IFMA publications ‘Work on the Move’ (2011, 2016, 2021), ‘Technology for Facility Managers’ (2012,  2017), GEFMA publications ‘CAFM-Handbuch’ (2018) and ‘BIM in Immobielenbetrieb’ (2022). He has authored articles on technology for FM for magazines like FMJ and the Corporate Real Estate Journal and is a regular speaker at real estate and FM conferences around the world.

Erik is IFMA Fellow, member of the IFMA EMEA Board, member of the IFMA IT Community leadership team and Special Advisor to the IFMA Foundation Board of Trustees.

Gordon Mitchell

Digital Solution Architect, Key Facilities Management and Keystone Workplace Software

Gordon is an FM digital solution architect and whole of life transformation lead for Key Facilities Management International and Keystone Worldwide FM Software across all SMART Assets/Building/City/Estate/Portfolio activities.  He has been heavily involved in the international movement towards sustainable and digitally intelligent whole life asset and building stock whilst pioneering environmental and socially responsible places and spaces.  Gordon is convener with ISO across a 52 country membership for Technologies in Facilities Management with ISOTC267 – WG6 as well as chairing the British Standards Institute mirror panel. He also has roles with buildingSMART International, CEN348, ISO TC59 SC13 (ISO 19650 etc) and is the Chair for the IWFM technology special interest group (SIG).