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Displaying 46 results

Good practice guide

Strategic Asset Management – AIM

Takes a specific focus on the digital and technological aspects of asset management, including Building Information Modelling, data security and risk management and data change management. We address some of the critical aspects of sustainability and Environmental, social, and governance ESGs and their relationship to asset management.

30 June 2025
Good practice guide

Strategic Asset Management – Strategic considerations

Looks at the strategic considerations of asset management. How does information on asset management feed into organisational objectives, asset registers, insurance, financial planning and regulatory compliance, as well as how to move to strategic management of assets.

23 June 2025
Good Practice Guide (free)

Strategic Asset Management – Introduction

Introduces the scope and principles of the SAM series and provides an explanation of what asset management is.

16 June 2025
Good Practice Guide (free)

Strategic Asset Management – Series Overview

Provides an overview of the full SAM series 

16 June 2025
Guidance note

Building business cases for sustainability

This guidance note enables professionals to translate data insights into impactful proposals that resonate with senior leadership and secure essential financial support for sustainability projects.

04 November 2024
Good practice guide

Fire safety management

Ensure you're up to date with the wide-ranging changes in UK fire safety with this in-depth good practice guide. It includes requirements from the Fire Safety Act 2021, the Building Safety Act 2022, and the Fire Safety (England) Regulations 2022, and provides guidance on the relevant legislation for Wales, Scotland, and Northern Ireland.

03 April 2024
Good practice guide

Energy Management

The GPG focusses upon reducing the energy consumed within the building, and the mechanisms associated with data capture, identification and implementation of efficiency measures based upon energy hierarchy, together with the communication and engagement of stakeholders, such as customers and senior managers.

13 March 2024
Guidance note

A digital maturity pathway for smart(er) organisations

Digital technologies have transformed the operational built environment in recent years, providing new opportunities for organisations to improve efficiency, reduce costs, and enhance the overall customer experience.

09 November 2023
Guidance note

Next generation maintenance: challenges and opportunities

The FM Sector faces a raft of challenges from political uncertainty, economic pressures, societal changes, technological advances, stringent legal compliance requirements and the need to convert words into deeds to meet net zero commitments.

12 October 2023
Guidance note

Contract and supplier management for facilities managers

Download the ‘Contract and supplier management for facilities managers’ guidance note at the link below and start learning how to manage your contracts to get the best out of your providers today.

26 July 2023
Good practice guide

Selecting FM Software

This document aims to provide useful information and guidance about the critical issues involved in selecting and implementing a software solution for workplace and facilities management.

23 March 2022
Guidance note

Customer Journey Mapping

Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience Working Group.

16 March 2022
Good practice guide

Recycling, Waste and Resource Management

Businesses are increasingly expected to have a positive impact on the environment and society, with pressure coming from all stakeholders including clients, employees, shareholders and the government.

09 February 2022
Guidance note

Hygiene in the workplace

No one would have considered the focus hygiene and cleaning in general would have had in recent times with the experiences each one of us has had during the last 12 to 18 months.

02 February 2022
Guidance note

Customer experience measurement and benchmarking

There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)

12 January 2022
Guidance note

An introduction to smart buildings

As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.

06 October 2021
Guidance note

Customer Experience - People

The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.

29 September 2021
Guidance note

Healthy Buildings

With the impact of the global pandemic, this past year has been one of significant change in the facilities management and workplace arena.

21 July 2021
Guidance note

Simplifying technology

This guidance note looks at the future of workplace from a technological perspective. Over the last year digital technologies have played a critical role in enabling organisations to continue working effectively, despite very challenging circumstances.

16 June 2021
Guidance note

Harnessing the power of data

The purpose of this guidance note is to provide workplace and FM professionals with a better understanding of the value data can bring to their work and the practical things they need to consider when trying to make better use of data.

08 March 2021

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