Our workplace and correspondence address
UK
Institute of Workplace and Facilities Management
Thremhall Park
Start Hill
Bishop's Stortford
Hertfordshire
CM22 7WE
+44 (0) 1279 712 620
info@iwfm.org.uk
IWFM is committed to protecting the identity and security of our members so if we call you it will always show as 01279 712620 or 0808 1642 492. These calls are recorded, and you will hear a short, recorded announcement to that effect. You will then be connected to the member of our Team who is calling you.
For general enquiries email info@iwfm.org.uk or call +44 (0) 1279 712 620. Alternatively, choose from the options below.
*We close at 3pm on a Friday throughout July and August. You may still contact us through our live chat on the website, by emailing our team at engagement@iwfm.org.uk or by leaving a voicemail. The team will respond to you within 3 working days. If you query is urgent, please call us from 8am on Monday.
+44 (0) 1279 712 664
finance@iwfm.org.uk
+44 (0) 1279 712 669
research@iwfm.org.uk
+44 (0) 1279 712 644
communications@iwfm.org.uk
+44 (0) 207 880 6214
awards@iwfm.org.uk
+44 (0) 1279 712 650
engagement@iwfm.org.uk
+44 (0) 1279 712 675
corporate@iwfm.org.uk
+44 (0) 1279 712 651
qualifications@iwfm.org.uk
+44 (0) 1279 712 631
academy@iwfm.org.uk
Institute of Workplace and Facilities Management
Thremhall Park
Start Hill
Bishop's Stortford
Hertfordshire
CM22 7WE
+44 (0) 1279 712 620
info@iwfm.org.uk
If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.
If you cannot sort out the problem with the person you have been dealing with, ask for the name of their team leader or department manager. You can then ask to speak to them, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it.
Most complaints should be settled by the departments in this way, and very often immediately. If this is not case, please escalate your query or issue to the Company Secretary on the details to the right giving the details or your issue and when and who you have previously spoken to.
Complaints and disciplinary policy
View our Data Protection page for full details.
If you have any concerns regarding the security, use or storage of your personal data or you have any queries regarding data protection then please contact the Data Protection Officer [DPO] at governance@iwfm.org.uk
Registered address
Institute of Workplace and Facilities Management,
1 King William Street,
London,
EC4N 7AF