Our workplace and correspondence address
UK
Institute of Workplace and Facilities Management
Thremhall Park
Start Hill
Bishop's Stortford
Hertfordshire
CM22 7WE
+44 (0) 1279 712 620
[email protected]
Departments
IWFM is committed to protecting the identity and security of our members so if we call you it will always show as 01279 712620 or 0808 1642 492. These calls are recorded, and you will hear a short, recorded announcement to that effect. You will then be connected to the member of our Team who is calling you.
For general enquiries email [email protected] or call +44 (0) 1279 712 620. Alternatively, choose from the options below.
*We close at 3pm on a Friday throughout July and August. You may still contact us through our live chat on the website, by emailing our team at [email protected] or by leaving a voicemail. The team will respond to you within 3 working days. If you query is urgent, please call us from 8am on Monday.
Finance
+44 (0) 1279 712 664
[email protected]
Research and policy
+44 (0) 1279 712 669
[email protected]
Media enquiries
+44 (0) 1279 712 644
[email protected]
IWFM Awards
+44 (0) 207 880 6214
[email protected]
Membership and customer engagement enquiries
+44 (0) 1279 712 650
[email protected]
Corporate sponsorship
+44 (0) 1279 712 675
[email protected]
Qualifications (if studying through one of our recognised centres)
+44 (0) 1279 712 651
[email protected]
Academy: short courses and IWFM Direct Qualifications
+44 (0) 1279 712 631
[email protected]
Complaints
If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.
If you cannot sort out the problem with the person you have been dealing with, ask for the name of their team leader or department manager. You can then ask to speak to them, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it.
Most complaints should be settled by the departments in this way, and very often immediately. If this is not case, please escalate your query or issue to the Company Secretary on the details to the right giving the details or your issue and when and who you have previously spoken to.
Complaints and disciplinary policy
Data Protection
View our Data Protection page for full details.
If you have any concerns regarding the security, use or storage of your personal data or you have any queries regarding data protection then please contact the Data Protection Officer [DPO] at [email protected]
Registered address
Institute of Workplace and Facilities Management,
1 King William Street,
London,
EC4N 7AF