Contact

Complaints

If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.

If you cannot sort out the problem with the person you have been dealing with, ask for the name of their team leader or department manager. You can then ask to speak to them, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. 

Most complaints should be settled by the departments in this way, and very often immediately. If this is not case, please escalate your query or issue to the Company Secretary on the details to the right giving the details or your issue and when and who you have previously spoken to.

Complaints and disciplinary policy

Data Protection

View our Data Protection page for full details.

If you have any concerns regarding the security, use or storage of your personal data or you have any queries regarding data protection then please contact the Data Protection Officer [DPO] at [email protected]

Company Secretary & Head of Governance, Donna Duckworth

Charringtons House, 1st Floor South,
The Causeway,
Bishop's Stortford
Hertfordshire
CM23 2ER

[email protected]