Managing Building Services | Facilities Management Course

Understand and manage building services effectively in the workplace

The Managing building services course provides a practical introduction to the management of key building services within workplace and facilities management. It is designed to help facilities professionals understand how building services operate, how they support the workplace, and how they should be managed to ensure safety, reliability and value for money.

This course focuses on building confidence when working with technical services, contractors and specialist suppliers, without requiring a technical background.

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Who this course is for

This course is suitable for:

Facilities and workplace managers responsible for buildings and services
Professionals managing outsourced building services
Those new to managing mechanical and electrical services
Facilities managers who want greater confidence when working with technical specialists

It is particularly relevant for professionals who need to make informed decisions about building services performance, maintenance and compliance.

What will you learn

The course introduces the core principles of managing building services in a facilities management context, including:

Overview of building services
Understand the role building services play in supporting safe, effective and productive workplaces.
Managing building services in practice
Learn how building services are typically managed, monitored and maintained within organisations.
Working with contractors and specialists
Gain insight into how to communicate requirements clearly and manage relationships with service providers.
Performance and reliability
Understand the importance of planned maintenance, service continuity and performance monitoring.
Health, safety and compliance
Explore the responsibilities associated with building services and the importance of meeting statutory and safety requirements.

The course focuses on practical understanding rather than technical detail, helping facilities managers manage services with confidence.

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Course details

Benefits of studying with IWFM

Developed by the professional body for workplace and facilities management
Aligned to IWFM professional standards
Focused on real‑world workplace application
Supports improved confidence when managing building services and suppliers

This course is featured in IWFM’s Popular Courses section due to its relevance to core facilities management responsibilities.

How this course is delivered

Live online training
Expert‑led sessions
Practical discussion and workplace‑focused learning

The live online format allows participants to learn from experienced practitioners and apply learning directly to their role.

Course trainer

Steve Gladwin MBA Hon FIWFM

IWFM Strategic Leaders Forum Committee member

Steve is an Honorary Fellow of the Institute of Workplace and Facilities Management (IWFM).

In 2005 he received the International Facilities Management Association (IFMA) recognition award for global contribution to FM because of his position as Chair of the Facilities Management Association, Australia and as a founding member and subsequent Chair of Global FM – an international federation of National member-based FM Associations.

More recently in 2020, he was recognized in the Institute of Workplace and Facilities Management (IWFM) Excellence Awards for his contribution to the industry and profession. The following year he was awarded the Lifetime Achievement Award in the national PFM Awards.

In 2013, following 4 years as Lead Judge, Steve was appointed Chair of the IWFM Industry Excellence Awards and held this position for 6 years. He was also the Chair of the IWFM International Special Interest Group.

He is the Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies. In this role Steve and his team have consulted to organisations including Jaguar Land Rover, Adidas, Sony, Sainsburys, The Royal Household and a multiple Universities and educational establishments across UK and Ireland.

He is also a Course Trainer for the Institute of Workplace and Facilities Management (IWFM) Academy and has developed and delivered training for the Institute for over 15 years.

He has lectured at Liverpool John Moore’s University, Sheffield Hallam University, Sydney University, Hong Kong Polytechnic and most recently over the past two years has lectured at University of Greater Manchester on their Level 6 BSc FM Degree Apprenticeship program.

Steve is a Building Services Engineer by background and holds a Master of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).