Practical guidance on developing
effective FM contracts

shutterstock_2455318905.jpg

The Contract development: design, delivery models and strategic alignment course supports facilities managers involved in shaping and developing contracts. It focuses on how contracts are designed, delivered and aligned with organisational objectives.

The course helps FMs understand how contractual decisions influence service delivery and outcomes.

Secure your place >

 

 

Who this course is for

This course is suitable for:

  • Facilities managers involved in contract development
  • Professionals responsible for procurement or service design
  • FMs supporting strategic alignment through contracts
  • Those managing contract performance and delivery models

It is relevant for operational and strategic FM roles.

What will you learn

shutterstock_2385599169.jpg

The course provides practical understanding of contract development, including:

  • Contract design principles
    Understand how contracts are structured.
  • Delivery models
    Explore common FM delivery approaches.
  • Strategic alignment
    Learn how contracts support organisational objectives.
  • Supporting effective service delivery
    Understand how design influences outcomes.

The focus is on practical application in FM contexts.

 

Secure your place >

 

Course details

Benefits of studying with IWFM

  • Developed by the professional body for workplace and facilities management
  • Aligned to IWFM professional standards
  • Focused on practical contract development
  • Supports effective service delivery

This course is included in IWFM’s Popular Courses section due to its relevance to FM procurement and strategy.

How this course is delivered

  • Live online training
  • Expert‑led sessions
  • Practical FM‑focused learning

The virtual format supports discussion and applied learning.

Course trainer 

Steve Gladwin MBA Hon FIWFM

IWFM Strategic Leaders Forum Committee member

Steve is an Honorary Fellow of the Institute of Workplace and Facilities Management (IWFM). 

In 2005 he received the International Facilities Management Association (IFMA) recognition award for global contribution to FM because of his position as Chair of the Facilities Management Association, Australia and as a founding member and subsequent Chair of Global FM – an international federation of National member-based FM Associations.

More recently in 2020, he was recognized in the Institute of Workplace and Facilities Management (IWFM) Excellence Awards for his contribution to the industry and profession.  The following year he was awarded the Lifetime Achievement Award in the national PFM Awards.

In 2013, following 4 years as Lead Judge, Steve was appointed Chair of the IWFM Industry Excellence Awards and held this position for 6 years.  He was also the Chair of the IWFM International Special Interest Group.

He is the Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies.  In this role Steve and his team have consulted to organisations including Jaguar Land Rover, Adidas, Sony, Sainsburys, The Royal Household and a multiple Universities and educational establishments across UK and Ireland.

He is also a Course Trainer for the Institute of Workplace and Facilities Management (IWFM) Academy and has developed and delivered training for the Institute for over 15 years.

He has lectured at Liverpool John Moore’s University, Sheffield Hallam University, Sydney University, Hong Kong Polytechnic and most recently over the past two years has lectured at University of Greater Manchester on their Level 6 BSc FM Degree Apprenticeship program.

Steve is a Building Services Engineer by background and holds a Master of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).