Is this course for you?
Find out how your can align your contracts to your service delivery models to get the most out of your stakeholders. Understand how to get it right at design stage to influence the success measures and how they have a positive impact on the performance management of contracts and suppliers.
Member: £650 +VAT
Non-Member: £750 +VAT
Upon completion of this course, you will understand:
- Ways to monitor and analyse the internal & external factors affecting contractors
- How to develop contractual objectives that align to your organisation's strategy
- How to evaluate the best delivery model to understand if services should be outsourced
- Ways to determine the required services and expectations
- How to develop a contract life cycle management plan
- How to develop contract deliverables and performance measures
- Economic principles of contract development
- The supply chain market and the importance of strategic fit
- How to define re-procurement criteria.
Study time is equivalent to 14 CPD hours.
This is an intensive two-day course comprising workshops and practical tasks.
Live virtual training via zoom
Learn from a location that suits you.
In order to be part of our virtual training session, you will need:
- Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
- A strong internet connection
- A pair of headphones
- A quiet area of your home where you can concentrate, uninterrupted
Course trainer
Steve Gladwin MBA Hon FIWFM
Steve is an Honorary Fellow of the Institute of Workplace and Facilities Management (IWFM).
In 2005 he received the International Facilities Management Association (IFMA) recognition award for global contribution to FM because of his position as Chair of the Facilities Management Association, Australia and as a founding member and subsequent Chair of Global FM – an international federation of National member-based FM Associations.
More recently in 2020, he was recognized in the Institute of Workplace and Facilities Management (IWFM) Excellence Awards for his contribution to the industry and profession. The following year he was awarded the Lifetime Achievement Award in the national PFM Awards.
In 2013, following 4 years as Lead Judge, Steve was appointed Chair of the IWFM Industry Excellence Awards and held this position for 6 years. He was also the Chair of the IWFM International Special Interest Group.
He is the Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies. In this role Steve and his team have consulted to organisations including Jaguar Land Rover, Adidas, Sony, Sainsburys, The Royal Household and a multiple Universities and educational establishments across UK and Ireland.
He is also a Course Trainer for the Institute of Workplace and Facilities Management (IWFM) Academy and has developed and delivered training for the Institute for over 15 years.
He has lectured at Liverpool John Moore’s University, Sheffield Hallam University, Sydney University, Hong Kong Polytechnic and most recently over the past two years has lectured at University of Greater Manchester on their Level 6 BSc FM Degree Apprenticeship program.
Steve is a Building Services Engineer by background and holds a Master of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).
The Academy trainer was fantastic! Kept my interest in the course over the 2 days and used relatable examples. He was very personable, professional and friendly – well pitched and great to be a smaller group .
Attendee of 'Contract development: design, delivery models and strategic alignment' course
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