Build confidence in managing contracts and supplier
performance
The Contract management: commercial models, KPIs and SLAs course provides practical guidance on managing contracts effectively within workplace and facilities management. It is designed for professionals who are responsible for procuring services, managing suppliers or monitoring contract performance, and who want a clearer understanding of how commercial models, KPIs and service level agreements work in practice.
Delivered as live online training, the course focuses on real‑world application, helping you manage contracts that support service quality, value for money and organisational objectives.
Who this course is for
This course is suitable for:
- Facilities and workplace managers with contract management responsibilities
- Professionals involved in procurement or supplier management
- Operational managers responsible for monitoring service performance
- Those looking to strengthen their understanding of commercial arrangements in FM
It is particularly relevant for those working with outsourced services or managing multiple suppliers.
What will you learn
The course explores the key components of effective contract management, including:
- Commercial models in facilities management Understand common commercial models used in FM contracts and how they influence risk, cost and performance.
- Key performance indicators (KPIs) Learn how to select, define and use KPIs to monitor supplier performance and support continuous improvement
- Service level agreements (SLAs) Gain clarity on the role of SLAs, how they are structured, and how they link to service delivery and outcomes.
- Managing supplier relationships Explore approaches to managing performance, addressing issues and maintaining productive working relationships
- Applying contract management in practice Understand how commercial models, KPIs and SLAs work together to support effective service delivery.
The course focuses on practical insight that can be applied directly to workplace and facilities management roles.
Course details
- Developed by the professional body for workplace and facilities management
- Aligned to IWFM professional standards
- Focused on practical, workplace‑relevant learning
- Supports improved confidence when managing contracts and suppliers
This course is included in IWFM’s Popular Courses collection due to its relevance to day‑to‑day FM responsibilities and its value for operational and managerial roles.
- Live online training
- Expert‑led sessions with opportunities for discussion
- Designed to support practical learning and immediate application
Course trainer
Steve Gladwin MBA Hon FIWFM
Steve is an Honorary Fellow of the Institute of Workplace and Facilities Management (IWFM).
In 2005 he received the International Facilities Management Association (IFMA) recognition award for global contribution to FM because of his position as Chair of the Facilities Management Association, Australia and as a founding member and subsequent Chair of Global FM – an international federation of National member-based FM Associations.
More recently in 2020, he was recognized in the Institute of Workplace and Facilities Management (IWFM) Excellence Awards for his contribution to the industry and profession. The following year he was awarded the Lifetime Achievement Award in the national PFM Awards.
In 2013, following 4 years as Lead Judge, Steve was appointed Chair of the IWFM Industry Excellence Awards and held this position for 6 years. He was also the Chair of the IWFM International Special Interest Group.
He is the Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies. In this role Steve and his team have consulted to organisations including Jaguar Land Rover, Adidas, Sony, Sainsburys, The Royal Household and a multiple Universities and educational establishments across UK and Ireland.
He is also a Course Trainer for the Institute of Workplace and Facilities Management (IWFM) Academy and has developed and delivered training for the Institute for over 15 years.
He has lectured at Liverpool John Moore’s University, Sheffield Hallam University, Sydney University, Hong Kong Polytechnic and most recently over the past two years has lectured at University of Greater Manchester on their Level 6 BSc FM Degree Apprenticeship program.
Steve is a Building Services Engineer by background and holds a Master of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).
Other popular courses
You may also be interested in these other Popular FM Courses from IWFM:
- Introduction to Facilities Management
- Managing Building Services
- Effective Property Management
- Operational Space Planning
- Managing Supplier Relationships
- Contract Development: Design, Delivery Models and Strategic Alignment
- Building Safety Act: what FMs need to know and do
- National General Certificate in Occupational Health and Safety
- Pathways to Net Zero for Facilities Managers
