Contract management: commercial models, KPIs and SLAs

Is this course for you?

Find out how you can improve your current contracts through effective governance and management models that will reduce risk, improve performance, and save costs.

How much will it cost?

Member: £650+VAT
Non-Member: £750 +VAT

If your organisation is funding your training, you can request to pay via invoice. If you’d like to secure your place while awaiting a purchase order (PO), you’re welcome to book now and provide the PO number afterwards but payment must be received 5 working days prior to course start date. Please send all PO enquiries to [email protected].

What will you learn?

While studying, you will assess case studies and a complete a range of interactive and written tasks based on real-world examples.

Upon completion of this course, you will understand:

Common reasons why contracts fail
Key elements of a contract
How to structure service contracts
Contract key provisions
How to segment contracts
Contract management policy and supplier relationship management framework
How to build commercial awareness
How to mobilise and develop contracts
Contract governance (structure and resources)
Contract management (delivery, performance and risk)
How to improve innovation in service contracts
Contract management critical success factors.

How long is it for?

Study time is equivalent to 14 CPD hours.

This is an intensive 2 day course comprising workshops and practical tasks.

Delivery method

Live virtual training via zoom

Learn from a location that suits you.

In order to be part of our virtual training session, you will need:

Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
A strong internet connection
A pair of headphones
A quiet area of your home where you can concentrate, uninterrupted

Course trainer

Steve Gladwin MBA Hon FIWFM

IWFM Strategic Leaders Forum Committee member

Steve is an Honorary Fellow of the Institute of Workplace and Facilities Management (IWFM).

In 2005 he received the International Facilities Management Association (IFMA) recognition award for global contribution to FM because of his position as Chair of the Facilities Management Association, Australia and as a founding member and subsequent Chair of Global FM – an international federation of National member-based FM Associations.

More recently in 2020, he was recognized in the Institute of Workplace and Facilities Management (IWFM) Excellence Awards for his contribution to the industry and profession. The following year he was awarded the Lifetime Achievement Award in the national PFM Awards.

In 2013, following 4 years as Lead Judge, Steve was appointed Chair of the IWFM Industry Excellence Awards and held this position for 6 years. He was also the Chair of the IWFM International Special Interest Group.

He is the Director of Nodus Solutions Limited, a privately owned Facility Management company based in the UK providing FM and Consultancy advice to a broad range of clients ranging from large multi-national listed entities to public sector bodies. In this role Steve and his team have consulted to organisations including Jaguar Land Rover, Adidas, Sony, Sainsburys, The Royal Household and a multiple Universities and educational establishments across UK and Ireland.

He is also a Course Trainer for the Institute of Workplace and Facilities Management (IWFM) Academy and has developed and delivered training for the Institute for over 15 years.

He has lectured at Liverpool John Moore’s University, Sheffield Hallam University, Sydney University, Hong Kong Polytechnic and most recently over the past two years has lectured at University of Greater Manchester on their Level 6 BSc FM Degree Apprenticeship program.

Steve is a Building Services Engineer by background and holds a Master of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management).