Building effective business relationships

Is this course for you?

As a facilities professional that deals with clients, contracts, suppliers or a team, your success relies on effective business relationships. This course will provide you with the knowledge and tools you need to develop positive and productive relationships with your professional network and customers.

What will you learn?

Upon completion of this course, you will understand:

Relationships: How to build meaningful, effective relationships
Impact: The impact your behaviour has on others
Effective communication: How to connect with others and increase rapport and communication
Behaviour: The four distinct behavioural groups and methods for engaging with each
Respect: How to turn frustration into fascination and value those who express differing views
Developing trust: Ways to build trust and create an empowering and blame-free work environment

All our learning outcomes match the essential skills required by the profession day-to-day.

This course will boost your skill set, providing the tools you need to advance your career.

How long is it for?

Study time is equivalent to 7 CPD hours.

This is an intensive one-day course comprising workshops and practical tasks.

Delivery method

Live virtual training via zoom

Learn from a location that suits you.

In order to be part of our virtual training session, you will need:

Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
A strong internet connection
A pair of headphones
A quiet area of your home where you can concentrate, uninterrupted

Course trainer

Gillian Hayter (MBA)

Founder and CEO, Reboot Ltd and the Facilities Learning Hub

[email protected]

Gillian Hayter (MBA) is the founder and CEO of Reboot Ltd and the Facilities Learning Hub. She is Chief Examiner for an Awarding Organisation and has published several academic texts and study guides. As a lead trainer, assessor and tutor for IWFM her knowledge of FM supports professional development and qualifications. She has written articles for several publications including the FMJ. Gillian is passionate in the area of careers within FM, focusing on fair pay and career development.

She was recently (and for the third year), a delegate at the United Nations Commission on the Status of Women (UK).

In her spare time, Gill plays golf, tennis and recently published her first non-workbook - Mahjong for Beginners!

She has published ‘ Complete in a Week Series to provide a guide for the units at Level 3 and 4 for the IWFM qualifications and her book for FM will be published in September – An Introduction for New Facilities Managers.