Practical guidance on working
effectively with FM suppliers
The Managing supplier relationships course helps facilities managers develop the skills needed to work effectively with suppliers and service providers. It focuses on building productive relationships that support service delivery, performance and value.
The course supports FMs who manage outsourced services or work closely with suppliers as part of their role.
Who this course is for
This course is suitable for:
- Facilities managers working with outsourced services
- Professionals responsible for supplier performance
- FMs involved in contract and service delivery management
- Those managing day‑to‑day supplier relationships
It is relevant for operational and managerial roles where suppliers play a key role in service delivery.
What will you learn
The course provides practical insight into supplier relationship management, including:
- Understanding supplier relationships
Learn the principles of effective supplier engagement. - Communication and performance
Explore how communication supports service quality and outcomes. - Managing issues and challenges
Understand how to address problems constructively. - Maintaining productive working relationships
Support consistent service delivery through effective collaboration.
The course focuses on practical approaches that can be applied immediately.
Course details
The course provides practical insight into supplier relationship management, including:
- Understanding supplier relationships
Learn the principles of effective supplier engagement. - Communication and performance
Explore how communication supports service quality and outcomes. - Managing issues and challenges
Understand how to address problems constructively. - Maintaining productive working relationships
Support consistent service delivery through effective collaboration.
The course focuses on practical approaches that can be applied immediately.
- Live online training
- Interactive, discussion‑based sessions
- Practical FM‑focused learning
The virtual format encourages shared learning and real‑world discussion.
Course trainer
Gillian Hayter (MBA)
Gillian Hayter (MBA) is the founder and CEO of Reboot Ltd and the Facilities Learning Hub. She is Chief Examiner for an Awarding Organisation and has published several academic texts and study guides. As a lead trainer, assessor and tutor for IWFM her knowledge of FM supports professional development and qualifications. She has written articles for several publications including the FMJ. Gillian is passionate in the area of careers within FM, focusing on fair pay and career development.
She was recently (and for the third year), a delegate at the United Nations Commission on the Status of Women (UK).
In her spare time, Gill plays golf, tennis and recently published her first non-workbook - Mahjong for Beginners!
She has published ‘ Complete in a Week Series to provide a guide for the units at Level 3 and 4 for the IWFM qualifications and her book for FM will be published in September – An Introduction for New Facilities Managers.
Other popular courses
You may also be interested in these other Popular FM Courses from IWFM:
- Managing Building Services
- Introduction to Facilities Management
- Effective Property Management
- Operational Space Planning
- Contract Management: Commercial Models, KPIs and SLAs
- Contract Development: Design, Delivery Models and Strategic Alignment
- Building Safety Act: what FMs need to know and do
- National General Certificate in Occupational Health and Safety
- Pathways to Net Zero for Facilities Managers
