Build a strong foundation in workplace and
facilities management

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The Introduction to Facilities Management course provides a clear, practical overview of the workplace and facilities management profession. Developed by the Institute of Workplace and Facilities Management (IWFM), this course is ideal for anyone new to facilities management, those moving into an FM role, or individuals considering a career change into the profession.

Delivered as an online learning programme, the course offers flexibility to study at your own pace while developing essential knowledge aligned with recognised professional standards.

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Who this course is for

This course is designed for:

  • Individuals new to workplace and facilities management
  • Those with limited FM experience who want to build confidence and understanding
  • Professionals moving into facilities‑related responsibilities
  • Anyone considering facilities management as a career pathway
No prior FM qualification is required.

What will you learn

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The course introduces the core principles and day‑to‑day realities of facilities management, covering:

  • The role of facilities management Understand what facilities management means to an organisation, the scope of FM responsibilities, and how FM supports business objectives.

  • Professional standards Learn about the IWFM professional standards and competency framework that underpin the profession.

  • Finance fundamentals Gain an introduction to budgeting, service level agreements (SLAs), and cost awareness in facilities management.

  • Risk management Explore practical methods for identifying, assessing, and managing risk in the workplace.

  • Relationships and communication Develop an understanding of how to build effective relationships with teams, customers, and stakeholder

  • Compliance Learn about key compliance issues facing workplace and facilities managers, including legal and regulatory responsibilities.

All learning outcomes reflect the essential skills required for facilities management roles on a day‑to‑day basis. 

 

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Course details

Benefits of studying with IWFM

  • Developed by the professional body for workplace and facilities management
  • Content aligned to recognised professional standards
  • Practical, career‑focused learning
  • Supports progression into further IWFM training or qualifications

Learners complete the course with improved confidence and a clearer understanding of how facilities management operates in practice.

This course features in IWFM’s Popular Courses collection due to its relevance, accessibility, and value for those entering the profession.

How the course is delivered

  • Live online training
  • Expert‑led sessions
  • Practical discussion and workplace‑focused learning

 

The live online format allows participants to learn from experienced practitioners and apply learning directly to their role.

Course trainer 

Gillian Hayter (MBA)

Founder and CEO, Reboot Ltd and the Facilities Learning Hub

Gillian Hayter (MBA) is the founder and CEO of Reboot Ltd and the Facilities Learning Hub. She is Chief Examiner for an Awarding Organisation and has published several academic texts and study guides. As a lead trainer, assessor and tutor for IWFM her knowledge of FM supports professional development and qualifications. She has written articles for several publications including the FMJ. Gillian is passionate in the area of careers within FM, focusing on fair pay and career development.

She was recently (and for the third year), a delegate at the United Nations Commission on the Status of Women (UK).

In her spare time, Gill plays golf, tennis and recently published her first non-workbook - Mahjong for Beginners!

She has published ‘ Complete in a Week Series to provide a guide for the units at Level 3 and 4 for the IWFM qualifications and her book for FM will be published in September – An Introduction for New Facilities Managers.

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