Is this course for you?
New to workplace and facilities management? Looking for a career change? This course will introduce you to the key skills required to kick start your career.
What will you learn?
Upon completion of this course, you will understand:
- The role of facilities management: What facilities mean to an organisation, the range of professional roles in the profession and their responsibilities, and how to progress in your career
- Professional Standards: The competency framework for the workplace and facilities management profession, set out by the IWFM
- Finance: The basics of budgeting and service level agreements (SLAs)
- Risk management: Effective methods to identify and manage risk
- Relationships: How to develop better team and customer relationships
- Compliance: Issues facing workplace and facilities managers
All our learning outcomes match the essential skills required by the profession day-to-day.
This course will boost your skill set, providing the tools you need to advance your career.
How much will it cost
Member: £895 + VAT
Non-Member: £995 + VAT
If your organisation is funding your training, you can request to pay via invoice. If you’d like to secure your place while awaiting a purchase order (PO), you’re welcome to book now and provide the PO number afterwards. Please send all PO enquiries to [email protected].
How long is it for?
Study time is equivalent to 21 CPD hours.
This is an immersive three-day course comprising workshops and practical tasks.
Delivery method
Learn from a location that suits you.
In order to be part of our virtual training session, you will need:
- Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
- A strong internet connection
- A pair of headphones
- A quiet area of your home where you can concentrate, uninterrupted
Course trainer
Gillian Hayter (MBA)
Gillian Hayter (MBA) is the founder and CEO of Reboot Ltd and the Facilities Learning Hub. She is Chief Examiner for an Awarding Organisation and has published several academic texts and study guides. As a lead trainer, assessor and tutor for IWFM her knowledge of FM supports professional development and qualifications. She has written articles for several publications including the FMJ. Gillian is passionate in the area of careers within FM, focusing on fair pay and career development.
She was recently (and for the third year), a delegate at the United Nations Commission on the Status of Women (UK).
In her spare time, Gill plays golf, tennis and recently published her first non-workbook - Mahjong for Beginners!
She has published ‘ Complete in a Week Series to provide a guide for the units at Level 3 and 4 for the IWFM qualifications and her book for FM will be published in September – An Introduction for New Facilities Managers.
I will apply this to my current role to aid me with budgeting. Understanding legal requirements. I also feel more confident in my role and know how I can improve my workplace.
Attendee of 'Introduction to facilities management' course
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