In her role at IWFM, Melissa contributes to efforts that drive insights and transformation within the profession. 

Before joining IWFM, Melissa accumulated over 15 years of experience at a market research fieldwork agency, where she gained valuable expertise in data and analysis and managed a diverse array of projects for public and private sector clients, both in the UK and internationally. 

Melissa also has a background as an analyst with corporate and consultancy experience, having worked at Scottish Power and Wood Mackenzie. 

Sofie Hooper leads on the IWFM’s wider policy and public affairs work, helping to raise the voice of the Institute, its members and the wider workplace and facilities management sector. She engages with stakeholders to ensure best practice is taken on board and concerns affecting workplace and facilities professionals are mitigated.

Covering a wide range of activities and areas, sustainability, workplace and building safety form the core agenda. Sofie has been leading on IWFM’s Building Safety Manager work programme, feeding into the legislative process towards the Building Safety Bill.  She provided the Secretariat for the Competence Steering Group’s Working Group 8, which developed the Building Safety Managers competence framework. 

In addition to being the co-author of the Group’s report, Safer people, safer homes: Building Safety Management, she is a regular contributor to Facilitate. Building on WG8’s recommendations, Sofie is a part of the Interim Executive of the Building Safety Alliance, a cross sector collaboration which is working to improve holistic building safety competence across the occupation phase. She is also a part of the Steering Committee for the DLUCH sponsored PAS 8673, which is setting the competence specification for Building Safety Managers.

Andrew Hulbert, FIWFM, is on to the IWFM Board as non-executive director, IWFM's youngest serving member. Founder and Managing Director of Pareto FM, Andrew’s experience spans across all service lines, both managed and self-delivered, in the UK and Europe, as well as extensive experience in law, investment banking, retail, managing agent, media, hotels, TV studios and ICT sectors. He founded Pareto Facilities Management in 2014, going on to become ‘one of the fastest growing FM Services providers within the sector’. Andrew has an MSc in Facility and Environment Management from UCL and has volunteered for IWFM in various capacities for over eight years.