Overview
Join the IWFM Customer Experience Special Interest Group (SIG) for our Autumn networking event being hosted by the award-winning team at Moneypenny, where we will be bringing members and guests together in the pursuit of sharing ideas and learning best practice in workplace and facilities management customer experience.
The event will include an introduction from our hosts on their approach to delivering customer experience with a tour of the site, followed by a panel discussion, refreshments, and an opportunity for networking.
Agenda
10:00 - Arrival
10:30 - Welcome
11:00 - Presentation
12:00 - Tours
12:30 - Panel discussion
13:00 - Lunch and networking
Sponsor
Moneypenny
More than 21,000 businesses, including household brands and global organisations, trust Moneypenny with their calls, live chat, front of house and customer service functions. It’s our reputation for delivering high quality answering solutions that makes us the #1 choice for FMs of businesses across all sectors.
We provide you with your own receptionists, on hand 24/7, to look after calls, chats and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you. Superpowered by our leading-edge technology and fully integrated with your software favourites – including Microsoft Teams and CRM systems such as Salesforce – they’ll manage your customer conversations on an overflow or fully outsourced basis.
- 24/7 availability for an outstanding customer experience
- Supports multichannel communications
- Facilitates hybrid working
- Reduces operating costs
- Ensures a comprehensive business continuity plan
Trial our service
Experience Moneypenny for yourself. We’ll give you detailed information throughout your trial, so you gain a key insight into times you need support the most.
0333 202 1005
[email protected]
moneypenny.com
Social
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SSGC
SSGC is a leading innovator in the Manned Guarding industry, specialising in the application of new technology to improve the performance of its management team, deployed staff, and customers. SSGC delivers the promise of a new approach to Manned Guarding where quality & compliance is designed in.