12 May 2021 12pm – 1pm Webinar


Webinar: join us for ‘Standing tall: strategic FM leading beyond the pandemic’ with the International SIG 

The crucial work and outstanding performance of workplace and facilities managers during the pandemic has seen our profession shift into a more strategic role within organisations. Register your place now for a special World FM Day episode of ‘Navigating turbulent times’ when the IWFM International Special Interest Group (SIG) and expert guests discuss the implications of this shift and what it means for the future of the profession. 

We're moving to Zoom 

This webinar will be our first on Zoom and all future IWFM webinars will use this software. If you aren't a member of IWFM, you will need to create a free IWFM account to register your place. You can create your free IWFM account at the same time as you register for this webinar; it only takes a moment and you can then use it to register for all future IWFM webinars. 

Throughout the pandemic, across all industries and sectors, the workplace and facilities management profession has demonstrated its agility to switch from a focus of maintaining service provision to managing real time risks and facilitating a safe return to the workplace. 

Beyond these already taxing demands, pressure is mounting for the industry to evolve into a more proactive and strategic partner, shaping often innovative solutions that can support the business needs and direction of its customers. 

In this webinar, the panel will:

  • discuss how the profession has shifted into a more strategic role in the past year
  • explore the implications of this change from a corporate, service provider and customer perspective
  • consider what it all means for those already working or seeking a career in workplace and facilities management.

Join us 12pm on Wednesday 12 May and pose your questions live to get involved in the conversation around the profession’s future.


Sara Campbell

APAC Senior Workplace Leader, LinkedIn

With over ten years’ experience managing teams and clients within different blue-chip corporates and government organisations in the UK and Asia, I’ve introduced models of working and innovative procedures which have raised the level of service and teams to award-winning status.

The skills I attained through my MBA have enabled me to apply a strategic and tactical mindset to the contracts I work within, coupled with my knowledge and understanding of first class customer service, client management, communication and engagement which are invaluable for my company in helping to achieve their objectives both commercially and through customer satisfaction.

Personally I am ambitious and driven but always act with integrity. I am a passionate and enthusiastic individual that aims to inspire the people I manage to achieve their full potential. FM is a fast-paced industry that keeps me on my toes. It’s forever changing and developing - I love what I do and have fun doing it.

Sean Gibbons

Head of Global Real Estate and Facility Management, Roche Diagnostics

Sean leads a centre for best practice and guidance to support the provision of inspiring workplaces that are cost efficient, space efficient, sustainable and reflect the needs of users. Responsibility extends to FM and corporate real estate management strategies, processes, governance, hybrid working concepts, and facilities benchmarking across a global portfolio with a presence in more than 100 countries.

Sean holds an MSc in FM and, prior to joining Roche, worked in leadership positions in the Middle East and Europe for WS Atkins, Faithful+Gould and Zurich Financial Services.

Steve Gladwin (Host)

Chair, International SIG, IWFM
Steve is a Director of Nodus Solutions Limited, a privately-owned facility management company based in the UK that provides FM and support services consultancy advice to a broad range of clients, ranging from large multi-national listed entities to public sector bodies. He has over 25 years’ experience in the facilities management industry, working in Australia, Asia Pacific and the UK. He also has 10 years’ prior experience in the construction industry and is a past Chair of FMA Australia, Global FM, and an Honorary Fellow of IWFM. He is a regular guest speaker at industry conferences, an Associate Lecturer at Sheffield Hallam University’s MBA programme, and a Course Director of the IWFM Training Academy. A Building Service Engineer by background, Steve holds a Masters of Business Administration (MBA) from the University of New South Wales (Australian Graduate School of Management). 

Simon Titchener

Group Vice President - Global Corporate Clients, ISS

Simon joined ISS in 2007, working across various roles across both in the UK and globally before joining the UK & Ireland Executive Board in 2019 as Chief Commercial Officer. He is also Chief Operating Officer for the Specialised Services business area which includes Cleaning, Security, Technical and Support Services.

His previous positions within ISS have included Managing Director of the Food Services business, Global Account Director for the largest Financial Services client and Global COO for the Banking sector.

In his current role, Simon has executive responsibility for the sales and marketing functions across the UK and Ireland, driving a strong value proposition for new and existing clients.

Prior to joining ISS, Simon worked for Aramark and Compass Group and has a Degree in Catering and Hotel Management.