Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body. 

Displaying 36 results

Webinar

'People management good practice' with the IWFM Customer Experience Working Group

Episode 57 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

29 September 2021
Guidance note

Customer Experience - People

The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.

29 September 2021
Webinar

Improve your negotiation and leadership skills with business coach Tom Flatau

Episode 55 of our Navigating Turbulent Times webinar series.

Panel includes:
Jenny Thoms (host): Head of Marketing and Communications, IWFM; Tom Flatau: Business Coach ​

08 September 2021
Webinar

Pay and Prospects 2021

Episode 54 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Conrad Dinsmore: International Operations Manager, ISS; Attiya Khan: Senior Sustainability Manager, Mitie PLC; Peter Foreshaw: Found and Managing Director, Maxwell Stephens

14 July 2021
Report

Pay and Prospects Findings 2021

Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest insights on the workplace and facilities management profession today.

13 July 2021
Webinar

Apprenticeships and their value in the workplace’ with Rising FMs SIG and Heathrow Airport

Episode 53 of our Navigating Turbulent Times webinar series.

Panel includes:
Bernard Crouch (host): Rising FMs SIG, IWFM; Amy Williamson (host): Rising FMs SIG, IWFM; Gavin Payne: Director of Engineering and Baggage, Heathrow Airport; Kelly Stone: Head of Airside and Infrastructure Engineering, Heathrow Airport

07 July 2021
Webinar

Succeeding in a tough job market: Networking for opportunities

Episode 52 of our Navigating Turbulent Times webinar series.

Panel includes:
Sophie Buck: FM Training and Talent Specialist, Wayne Young: Group Estates Director, Active Care Group; Rupa Datta: Founder, Portfolio People

01 July 2021
Webinar

Access and Inclusion – Neurodiversity and the built environment

Episode 49 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Jean Hewitt: Inclusive Design Consultant, Buro Happold

11 June 2021
Webinar

Extinguishing burnout with Vicky O’Farrell

Episode 46 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Vicky O'Farrell: Managing Director, Motivational Voice Ltd

30 April 2021
Webinar

The future is hybrid IWFM’s research and post pandemic workplaces

Episode 45 of our Navigating Turbulent Times webinar series.

Panel includes:
Chris Moriarty (host): Director of Insight and Engagement, IWFM; Derrick Tate: Director, PwC; Maureen Brown: Managing Director, Sullivan Brown Resourcing Partners

22 April 2021
Webinar

Effective team leadership during hybrid working with Jon Baker

Episode 44 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): IWFM Head of Research and Insight; Jon Baker: Professional speaker and coach, introvert in business

19 April 2021
Webinar

Spring 2021 capsule briefings: Employment Law update

Episode 42 of our Navigating Turbulent Times webinar series.

Panel includes:
Jenny Thomas (host): IWFM Head of Marketing Communications; Eleanor Cowen: Senior Advisor

01 April 2021
Infographic

Impact and Experience Survey 2020: Products and services infographic

This infographic features information about our products and services. From the Impact and Experience Survey 2020.

31 March 2021
Infographic

Impact and Experience Survey 2020: Focus and functions infographic

This infographic features information about focus and function. From the Impact and Experience Survey 2020.

31 March 2021
Infographic

Impact and Experience Survey 2020: About your membership infographic

This infographic features information about your membership. From the Impact and Experience Survey 2020.

25 March 2021
Infographic

Impact and Experience Survey 2020: Demographics Perceptions and Career Development infographic

This infographic features information on the make-up of our members and their demographics, perceptions and career development. From the Impact and Experience Survey 2020.

25 March 2021
Webinar

One-to-one with Richard Gregg, Saracens Rugby Union Club

Episode 40 of our Navigating Turbulent Times webinar series.

Panel includes:
Arbey-Felipe Erazo Trujillo (host): Operations Associate, Macquarie Group; IWFM London Region committee member; Richard Gregg: Operations Director, Saracens RFC

17 March 2021
Webinar

Spring 2021 capsule briefings: Crossing borders: EU travel and the right to work

Episode 39 of our Navigating Turbulent Times webinar series.

Panel includes:
Lucy Atherton, Head of HR and Legal - London, Make UK; Jenny Thomas, Head of Marketing Communications, IWFM; Alice Tranter, Consultant, International Mobility

11 March 2021
Webinar

Relationship Management in FM

Relationship management in FM with IWFM UAE Region
Hosted by Sara Momtaz

15 December 2020
Webinar

Employee Wellbeing and Mental Health – Whose role is it anyway

Exploring welling and mental health with the IWFM People Management SIG
Hosted by CJ Green: Co-founder of Brave Goose

11 December 2020

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