Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body. 

Displaying 48 results

Report

Annual Review 2022

After two years of navigating and supporting members through the many impacts of COVID-19, 2022 was a pivotal and transformative year for IWFM as we applied our learnings to re-imagine what a modern, sustainable, progressive, and value-adding professional body should look like in the post-pandemic era.

26 July 2023
Report

The workplace now and in the future

As part of our ongoing partnership, IWFM and Ricoh carried out this research about the future of work in a hybrid landscape, including digitalisation as well as cybersecurity.

30 June 2022
Webinar
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Market Outlook Survey the state of our sector in 2022 and beyond

Episode 74 of our Navigating Turbulent Times webinar series.

Hosted by:
Peter Brogan, Head of Research and Insight, IWFM

20 April 2022
Report

IWFM Market Outlook 2022 survey report

Welcome to the 2022 IWFM Market Outlook report – providing vital insights into the challenges and performance of the FM sector.

19 April 2022
Webinar
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Customer experience management Customer journey mapping in FM

Episode 71 of our Navigating Turbulent Times webinar series.

Hosted by:
Geoff Grateley

16 March 2022
Webinar
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IWFM Rising FMs – Celebrating and developing apprenticeships within the profession

Episode 69 of our Navigating Turbulent Times webinar series.

Hosted by:
Michelle Brightly, IWFM Rising FMs Chair

10 February 2022
Report

In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI)

For many years workplace and facilities management professionals have discussed how best to demonstrate the added value of their work with the aim of settling any doubts about their strategic credentials and potential as a business discipline worthy of the elusive ‘seat at the board’.

17 November 2021
Guidance note

Customer Experience - People

The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.

29 September 2021
Webinar
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'People management good practice' with the IWFM Customer Experience Working Group

Episode 57 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

29 September 2021
Webinar
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Improve your negotiation and leadership skills with business coach Tom Flatau

Episode 55 of our Navigating Turbulent Times webinar series.

Panel includes:
Jenny Thoms (host): Head of Marketing and Communications, IWFM; Tom Flatau: Business Coach ​

08 September 2021
Webinar
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Pay and Prospects 2021

Episode 54 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Conrad Dinsmore: International Operations Manager, ISS; Attiya Khan: Senior Sustainability Manager, Mitie PLC; Peter Foreshaw: Found and Managing Director, Maxwell Stephens

14 July 2021
Report

Pay and Prospects Findings 2021

Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest insights on the workplace and facilities management profession today.

13 July 2021
Webinar
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Apprenticeships and their value in the workplace’ with Rising FMs SIG and Heathrow Airport

Episode 53 of our Navigating Turbulent Times webinar series.

Panel includes:
Bernard Crouch (host): Rising FMs SIG, IWFM; Amy Williamson (host): Rising FMs SIG, IWFM; Gavin Payne: Director of Engineering and Baggage, Heathrow Airport; Kelly Stone: Head of Airside and Infrastructure Engineering, Heathrow Airport

07 July 2021
Webinar
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Succeeding in a tough job market: Networking for opportunities

Episode 52 of our Navigating Turbulent Times webinar series.

Panel includes:
Sophie Buck: FM Training and Talent Specialist, Wayne Young: Group Estates Director, Active Care Group; Rupa Datta: Founder, Portfolio People

01 July 2021
Webinar
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Access and Inclusion – Neurodiversity and the built environment

Episode 49 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Jean Hewitt: Inclusive Design Consultant, Buro Happold

11 June 2021
Webinar
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Extinguishing burnout with Vicky O’Farrell

Episode 46 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Vicky O'Farrell: Managing Director, Motivational Voice Ltd

30 April 2021
Webinar
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The future is hybrid IWFM’s research and post pandemic workplaces

Episode 45 of our Navigating Turbulent Times webinar series.

Panel includes:
Chris Moriarty (host): Director of Insight and Engagement, IWFM; Derrick Tate: Director, PwC; Maureen Brown: Managing Director, Sullivan Brown Resourcing Partners

22 April 2021
Webinar
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Effective team leadership during hybrid working with Jon Baker

Episode 44 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): IWFM Head of Research and Insight; Jon Baker: Professional speaker and coach, introvert in business

19 April 2021
Webinar
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Spring 2021 capsule briefings: Employment Law update

Episode 42 of our Navigating Turbulent Times webinar series.

Panel includes:
Jenny Thomas (host): IWFM Head of Marketing Communications; Eleanor Cowen: Senior Advisor

01 April 2021
Infographic

Impact and Experience Survey 2020: Products and services infographic

This infographic features information about our products and services. From the Impact and Experience Survey 2020.

31 March 2021

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