Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body. 

Displaying 209 results

Webinar

'Workplace wellbeing from blurred lines to new frontiers' with Sodexo

Episode 66 of our Navigating Turbulent Times webinar series.

Hosted by Jenny Thomas

19 January 2022
Infographic

Sustainability survey 2021 skills and capability

Sustainability has evolved significantly, even in the last twelve months since our last survey. With this fast pace of change and with sustainability becoming everybody’s job, our sustainability survey suggested that our industry’s skills have not kept pace.

13 January 2022
Webinar

Measuring customer experience in FM

Episode 65 of our Navigating Turbulent Times webinar series.

Hosted by David Carey

12 January 2022
Guidance note

Customer experience measurement and benchmarking

There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)

12 January 2022
Facilitate magazine

Facilitate - Bringing it into balance

Not much point my opening this year with a message about uncertainty, the continuing use of that ’U’ word being about the only certainty of 2022.

04 January 2022
Webinar

Climate action carbon literacy with IWFM South West Region

Join the IWFM South West Region to explore carbon: what it is, why it is harmful and what we can do to reduce carbon emissions, particularly in the key area of estates and facilities.

16 December 2021
Webinar

'Agents of change from net zero promises to genuine progress’ with Inenco

Episode 64 of our Navigating Turbulent Times webinar series.

Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Reid Cunningham, Strategic Development Director, BAM FM and BAM Energy; Beth Goodwin, Senior Account Manager and NHS Specialist, Inenco; Stuart Wright, Operations Net Zero Delivery Director, Aviva

08 December 2021
Webinar

Sustainability, COP26 and its impact on the workplace in Ireland

Dr. Matt Kennedy is joined by other leading subject matter experts in the Environmental and Sustainability arena.

02 December 2021
Webinar

The opportunities from a sustainable digital built environment

Episode 63 of our Navigating Turbulent Times webinar series.

Hosted by Gordon Mitchell

02 December 2021
Webinar

Driving equity, diversity and inclusion EDI - join the conversation

Episode 62 of our Navigating Turbulent Times webinar series.

Hosted by Sofie Hooper

24 November 2021
Webinar

The return on workplace investment: Can it be proven?

Episode 61 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

17 November 2021
Report

In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI)

For many years workplace and facilities management professionals have discussed how best to demonstrate the added value of their work with the aim of settling any doubts about their strategic credentials and potential as a business discipline worthy of the elusive ‘seat at the board’.

17 November 2021
Infographic

Sustainability survey 2021 the path to net zero

'The strong engagement with this survey by IWFM members attests to the understanding that action is required. However, “wishing it so” and “making it so” are not the same thing and often many organisations lack the certainty of objectives or clarity of plan to deliver the required outcomes.'

11 November 2021
Facilitate magazine

Facilitate - Making headway

So much for ‘normality’. As of October a majority of office workers remain non-office based, commuter train journeys at less than half their pre-pandemic levels.

08 November 2021
Webinar

Smart buildings with Verkada

Episode 60 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

20 October 2021
Webinar

Transforming the future of work: in conversation with Nationwide

Episode 59 of our Navigating Turbulent Times webinar series.

Hosted by Sofie Hooper

13 October 2021
Guidance note

An introduction to smart buildings

As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.

06 October 2021
Webinar

An Introduction to smart buildings with Elogbooks and IWFM Tech SIG

Episode 58 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

06 October 2021
Webinar

'People management good practice' with the IWFM Customer Experience Working Group

Episode 57 of our Navigating Turbulent Times webinar series.

Hosted by Peter Brogan

29 September 2021
Guidance note

Customer Experience - People

The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.

29 September 2021

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