Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body.
Displaying 209 results
'Workplace wellbeing from blurred lines to new frontiers' with Sodexo
Episode 66 of our Navigating Turbulent Times webinar series.
Hosted by Jenny Thomas
Sustainability survey 2021 skills and capability
Sustainability has evolved significantly, even in the last twelve months since our last survey. With this fast pace of change and with sustainability becoming everybody’s job, our sustainability survey suggested that our industry’s skills have not kept pace.
Measuring customer experience in FM
Episode 65 of our Navigating Turbulent Times webinar series.
Hosted by David Carey
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)
Facilitate - Bringing it into balance
Not much point my opening this year with a message about uncertainty, the continuing use of that ’U’ word being about the only certainty of 2022.
Climate action carbon literacy with IWFM South West Region
Join the IWFM South West Region to explore carbon: what it is, why it is harmful and what we can do to reduce carbon emissions, particularly in the key area of estates and facilities.
'Agents of change from net zero promises to genuine progress’ with Inenco
Episode 64 of our Navigating Turbulent Times webinar series.
Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Reid Cunningham, Strategic Development Director, BAM FM and BAM Energy; Beth Goodwin, Senior Account Manager and NHS Specialist, Inenco; Stuart Wright, Operations Net Zero Delivery Director, Aviva
Sustainability, COP26 and its impact on the workplace in Ireland
Dr. Matt Kennedy is joined by other leading subject matter experts in the Environmental and Sustainability arena.
The opportunities from a sustainable digital built environment
Episode 63 of our Navigating Turbulent Times webinar series.
Hosted by Gordon Mitchell
Driving equity, diversity and inclusion EDI - join the conversation
Episode 62 of our Navigating Turbulent Times webinar series.
Hosted by Sofie Hooper
The return on workplace investment: Can it be proven?
Episode 61 of our Navigating Turbulent Times webinar series.
Hosted by Peter Brogan
In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI)
For many years workplace and facilities management professionals have discussed how best to demonstrate the added value of their work with the aim of settling any doubts about their strategic credentials and potential as a business discipline worthy of the elusive ‘seat at the board’.
Sustainability survey 2021 the path to net zero
'The strong engagement with this survey by IWFM members attests to the understanding that action is required. However, “wishing it so” and “making it so” are not the same thing and often many organisations lack the certainty of objectives or clarity of plan to deliver the required outcomes.'
Facilitate - Making headway
So much for ‘normality’. As of October a majority of office workers remain non-office based, commuter train journeys at less than half their pre-pandemic levels.
Smart buildings with Verkada
Episode 60 of our Navigating Turbulent Times webinar series.
Hosted by Peter Brogan
Transforming the future of work: in conversation with Nationwide
Episode 59 of our Navigating Turbulent Times webinar series.
Hosted by Sofie Hooper
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.
An Introduction to smart buildings with Elogbooks and IWFM Tech SIG
Episode 58 of our Navigating Turbulent Times webinar series.
Hosted by Peter Brogan
'People management good practice' with the IWFM Customer Experience Working Group
Episode 57 of our Navigating Turbulent Times webinar series.
Hosted by Peter Brogan
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.
Active Filters: