Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body.
Displaying 319 results
Why great customer service starts with great employee experience
Join the Customer Experience Special Interest Group (SIG) for a webinar exploring the connection between employee experience (EX) and customer experience (CX).
Facilitate - Disruptive influences
Welcome to the March/April 2024 digital edition of Facilitate, which can be viewed online or downloaded to read offline.
Energy Management
The GPG focusses upon reducing the energy consumed within the building, and the mechanisms associated with data capture, identification and implementation of efficiency measures based upon energy hierarchy, together with the communication and engagement of stakeholders, such as customers and senior managers.
Sustainability survey report 2023 findings
This webinar provides an overview of our Sustainability Survey Report 2023, which focuses on energy management and carbon reduction. The report specifically explores whether WFMs are playing a big enough role in energy management and carbon reduction plans and examines investment processes within organisations to pinpoint specific bottlenecks and how to get around them.
Sustainability Survey 2023
IWFM is proud to release the Sustainability Survey Report 2023, based on the insight of 620 workplace and facilities management (WFM) surveyed last year. The comprehensive report finds that the sector’s professionals are insufficiently involved in organisations’ plans around energy efficiency and carbon reduction, suggesting that plans are flawed from their inception.
Equity, diversity, and inclusion (EDI) 2023 governance and leadership survey findings
The IWFM is pleased to release our leadership and governance survey results for the second year running with some encouraging signs of progress in our diversity.
Facilitate - Reassembly instructions
Welcome to the January/February 2024 digital edition of Facilitate, which can be viewed online or downloaded to read offline.
All level masterclass setting you on your digital maturity journey
Join IWFM and our expert panel for a comprehensive insight of the key issues, actions to drive change and case studies of organisations that have embarked on the digital maturity journey.
30 years back, 3 trends for the future
The Institute of Workplace and Facilities Management (IWFM) has marked the 30th anniversary of its founding with the release of new research, ’30 years back, 3 trends for the future’. Developed with sector experts, the work traces the progress of workplace and facilities management (WFM) from the evolution of offices to the rise of digital innovation, changing workspace objectives to a focus on sustainability and employee experience.
Building a digital maturity pathway for smart(er) organisations
Episode 100 of our Navigating Turbulent Times webinar series.
Panel includes:
Sofie Hooper (host): Head of Policy and Research, IWFM; Erik Jaspers: Director of Global Product Strategy and Innovation, Planon Software; Gordon Mitchell: Digital Solutions Architect, Key Facilities Management and Keystone Workplace Software
A digital maturity pathway for smart(er) organisations
Digital technologies have transformed the operational built environment in recent years, providing new opportunities for organisations to improve efficiency, reduce costs, and enhance the overall customer experience.
Key strategies to foster workplace productivity in partnership with Accruent
Episode 99 of our Navigating Turbulent Times webinar series.
Panel includes:
Rob Harris, Principle, Ramidus Consulting Limited; Lisa Del Percio, Vice President of EMEA & APAC sales, Accruent and ServiceChannel; Ian Baker, Head of Workspace Solutions, EMCOR UK; Dr Nigel Oseland, Workplace Strategist, Workplace Unlimited; Dr Hannah Wilson, Senior Lecturer, School of Doctoral Management Studies
Making the Invisible, visible: how better air quality supports productivity and sustainability outcomes
Since the pandemic, indoor air quality has come to the fore of the public’s mind, yet in the hierarchy of management, it still appears to take a backseat. To examine the factors which may help or hinder the conversation around indoor air quality (IAQ), the IWFM invited leaders from the FM world to a roundtable discussion in London in May.
Facilitate - A portrait of progress
Welcome to the November/December 2023 digital edition of Facilitate, which can be viewed online or downloaded to read offline.
Every building is a smart building with IWFM Ireland Region
Discover how the smart phone and IOT devices are changing the future of FM and explore a number of insightful case studies where FM tech solutions provided simplicity, flexibility and efficiency for organisations.
‘Next generation maintenance: challenges and opportunities’ in partnership with Wates
Episode 98 of our Navigating Turbulent Times webinar series.
Panel includes:
Sofie Hooper, Head of Policy and Research, IWFM; Antony Collett, Managing Director, Wates FM; David Hemming, Interim Director of Estates and Facilities Management, The University of Sheffield; Stephanie Welch, London Office Leader and Head of Workplace and Facilities Management, Arup London
Next generation maintenance: challenges and opportunities
The FM Sector faces a raft of challenges from political uncertainty, economic pressures, societal changes, technological advances, stringent legal compliance requirements and the need to convert words into deeds to meet net zero commitments.
‘Net zero: The importance of communication and collaboration in decarbonising your building’ in partnership with Mitsubishi Electric
Episode 97 of our Navigating Turbulent Times webinar series.
Panel includes:
Sofie Hooper, Head of Policy and Research, IWFM; Reid Cunningham, Business Development Director, BAM FM and BAM Energy; Chris Newman, Zero Carbon Design Manager, Mitsubishi Electric Living Environment Systems UK; Stuart Wright, Operations Net Zero Delivery Director, Aviva
IWFM Technology SIG Roadshow series FM Digital Standards – the latest updates
Join IWFM Technology SIG as they explore the latest tech-based innovations, digital-centric standards and new regulations impacting our profession’s specialist sector.
‘Safety management systems in facilities’ in partnership with Ark Workplace Risk
Episode 96 of our Navigating Turbulent Times webinar series.
Panel includes:
Sofie Hooper, Head of Policy and Research, IWFM; David Hills, Senior Director - Regulatory, Technical and Technology Solutions, ARK Workplace Risk
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