Building a digital maturity pathway for smart(er) organisations, in partnership with Planon
09 November 2023
From the front line to the C-suite, digital innovation is transforming workplace and facilities management, enabling professionals to boost productivity, improve efficiency, cut costs and enhance the customer experience. However, aspects such as fragmented data and the difficulty of sourcing employees with digital skills create challenges to harnessing the benefits of innovation, creating a digital divide.
Organisations which are digitally mature gain a competitive edge by effectively responding to and acting on technology-driven developments, allowing them to add value. A new Guidance Note published by IWFM and Planon, ‘A digital maturity pathway for smart(er) organisations’, presents a strategic approach for organisations to work towards digital maturity and embed it into their future. Innovation doesn’t just entail platforms and processes, but also factors such as broader strategy, engagement, training and culture. Travelling the digital maturity roadmap will position organisations for long-term success and a re-imagining of the service scope, value and positioning.
In preparation for the journey, organisations should set out what they want to achieve on the pathway to digital maturity, considering any potential risks and assessing the organisation’s status. From there, planning can begin, determining metrics, milestones and ways to judge success. This necessitates engaging teams through communication, training and gradual changes in processes and technology. It’s recommended to begin with small-scale projects before gradually scaling up, analysing outcomes and making changes as required. Lastly, evaluation is necessary to keep change going, factoring in long-term sustainability and proactive steps to build on progress.
Speaking on behalf of IWFM, Sofie Hooper, Head of Policy & Research, commented: “This Guidance Note is a great blueprint for organisations keen to derive all the benefits available to them in the real world by providing a comprehensive framework to take advantage of all that data and technology have to offer. While at times this digital world seems impenetrable, we must remember that it is firmly rooted in people, process and information, so that the best possible business decisions can be made across wide ranging outcomes, such as sustainability, building safety, workplace productivity and more”.
On the launch of the report, Erik Jaspers, Global Product Strategy Director, Planon, and IFMA Fellow, stated:
“We’re delighted to help members with their digital transformation initiatives by partnering with IWFM to create this Guidance Note. The document will be a valuable resource for any FM organisation wishing to improve its digital maturity level.”
Download our new guidance note, ‘A digital maturity pathway for smart(er) organisations’, here. To discover more insight from IWFM and Planon on the potential of digital change, click here to read ‘Harnessing the power of data’.
Digital technologies have transformed the operational built environment in recent year...
Attend our webinar ‘Building a digital maturity pathway for smart(er) organisations'
Look out for our new webinar on Wednesday 22 November, 12 noon to 1pm, in partnership with Planon, where the new guidance note will be presented, and a panel will discuss common challenges and effective solutions to travelling the digital maturity pathway.
To gain a deeper understanding of the issues, read the guidance note ahead of the webinar. Informing the panel’s discussion, the guidance note outlines an approach for organisations to work towards digital maturity and embed it into their future. Innovation doesn’t just entail platforms and processes, but also factors such as broader strategy, engagement, training and culture. Travelling the digital maturity roadmap will position organisations for long-term success and a re-imagining of the service scope, value and positioning.
During the webinar, industry leader Gordon Mitchell will present the guidance with a deeper dive into aligning the operating model with management systems and approaches, and IWFM’s own Professionals Standards Framework. His presentation will be followed by a panel discussion that will touch upon the challenges and solutions towards moving up the digital maturity pathway. We will engage the audience through a series of polls and answer to any questions.
Join the panel to discover:
- How businesses can assess and analyse their digital maturity – plus what needs to be done
- The business case for adopting technology best practices, gaining a competitive edge
- The importance of data-driven strategies to securing positive business outcomes
- Why digital maturity unlocks the power of workplaces, driving producivity at all levels
Your panel for this webinar:
- Gordon Mitchell, Author of ‘A digital maturity pathway for smart(er) organisations’, Chair Technology SIG IWFM, convenor for ISO TC 267/WG 6, Wholus/Keystone Worldwide
Gordon has been heavily involved in the international movement towards sustainable and digitally intelligent whole life asset and building stock whilst pioneering environmental and socially responsible places and spaces. Gordon is convener with ISO across a 52-country membership for Technologies in Facilities Management with ISOTC267 – WG6 as well as chairing the British Standards Institute mirror panel.
- Erik Jaspers, Global Product Strategy Director, Planon
Click below to attend to the webinar ‘Building a digital maturity pathway for smart(er) organisations.’