Maud Santamaria
Across the workplace and facilities management landscape, there are great instances of best practice and award-winning teams delighting customers. At the same time, it’s rare to see FM held up as an exemplar of great customer-centric behaviour on a par with the best retailers, telecoms providers or automotive organisations. We can benefit hugely by looking for different industries to learn from and in return share our magic with them.
The Customer Experience SIGs role will be to bring together members with a passion for customer-centric delivery, the ideas and best practice that have made a difference, and the drive to create a nucleus of ideas and innovation to enrich our members and the industry.
If you have a question about our Customer Experience SIG, please contact our Chair or IWFM’s Community team directly.
Visit us on LinkedIn for the latest discussion, updates and events.
Have you thought about volunteering?
We’re seeking dedicated workplace and facilities management (WFM) professionals to volunteer in our Region Committee.
If you’re passionate about WFM, thoughtful about what can change for the better and keen to share your learnings, you have the chance to make a lasting difference for others in the profession.
By volunteering at IWFM, you will:
- Play a pivotal role in creating a supportive community where professionals can connect, share knowledge, and thrive together.
- Be at the forefront of industry innovation, ensuring that our members stay at the cutting edge of their field.
- Inspire the next generation by engaging with schools, universities and colleges, igniting the passion for WFM among the next generation, inspiring young minds to join our industry, ensuring a bright future for all.
- Gain essential skills, build leadership qualities, and address some of the critical challenges facing the industry.
Find out more about volunteering for IWFM Regions here >
Want to join our Committee?
Register your interest in volunteering here or contact [email protected]