Overview
Join us for the final webinar of a three-part series hosted by the IWFM Technology Special Interest Group (SIG).
This session, The Informed Client, will shine a spotlight on the critical role of standards, regulation and client leadership in shaping digital excellence across the built environment. As the pace of innovation accelerates and the sector grapples with increasing complexity how can clients become more informed, intentional and impactful in their digital strategies?
Our expert panel will unpack:
- The standards and initiatives redefining digital expectations in WFM
- How organisations can align with best practice to reduce risk, ensure value and drive performance
- The shift from reactive supplier-led models to proactive, data-informed client leadership
- Practical tools and pathways for clients to engage more confidently with digital technologies, from BIM to AI
From commissioning services, managing portfolios or influencing digital strategy we will aim to look at how we support the drive to real outcomes and value in WFM.
Missed a previous session? Catch up or register below
- Catch up on part one – Watch the recording here
- Don’t miss part two – Register now here
Speakers
Nick Blake
Nick is an Associate Director for Gardiner and Theobald’s Specialist FM consultancy team and additionally gives his time to chairing BSIs FM technical steering committee; FMW/1, being a member of BSIs strategic steering committee FMB/1 and being deputy chair of the IWFM’s Procurement and Contract Management special interest group.
Andrew Gladstone-Heighton
Andrew is an experienced policy analyst with over a decade's experience of working in the post 14 education sector, devolved government & membership organisation in the built environment and environmental services.
He has an awarding body and policy professional background with a Bachelor's Degree focused in Political Science and Government from Newcastle University.
He is also chair of a primary school board of governors. In his spare time, he is an artist, musician & occasional essayist.
Gordon Mitchell
Gordon has been heavily involved in the international movement towards sustainable and digitally intelligent whole life asset and building stock whilst pioneering environmental and socially responsible places and spaces. Gordon is convener with ISO across a 52 country membership for Technologies in Facilities Management with ISOTC267 – WG6 as well as chairing the British Standards Institute mirror panel. He also has roles with buildingSMART International, CEN348, ISO TC59 SC13 (ISO 19650 FM liaison) and is the Chair for the IWFM technology special interest group (SIG).
Jenny Thomas
Jenny has led on IWFM’s Marketing Communications strategy since 2018, helping to define, shape the Institute’s vision and mission and amplify its voice.
She has over fifteen years’ experience developing and delivering insight-led strategic communications campaigns, change management initiatives and stakeholder engagement strategies both in Whitehall and professional body environments.