Briefing papers


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01 March 2018

FM and the future world of work

As a forward-looking facilities management professional body, we felt in 2017 it was t...

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Discussion papers


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01 August 2018

FM leaders forum perspectives on BIM

FM has yet to get to grips with BIM and realise its full potential. There are many rea...

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01 June 2017

Brave new world options for the FM sector post Brexit

Moreover, the panel felt that FM’s strengths in terms of offering extensive employment...

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01 September 2015

Customer service in FM

Customer service represents the first and thus most critical interface between an orga...

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Good practice guides


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01 May 2018

Risk management

This is a practical guide to help you manage risk within your role or organisation.

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01 October 2017

Winter maintenance

Is your property ready for winter? This guide explains how to prepare your property's ...

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01 October 2017

Customer experience

This guide to customer experience takes a holistic look at the interactions and experi...

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Guidance notes


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16 March 2022

Customer Journey Mapping

Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience...

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12 January 2022

Customer experience measurement and benchmarking

There is no agreed definition of the various terms used, but this working model is inc...

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21 July 2021

Healthy Buildings

With the impact of the global pandemic, this past year has been one of significant cha...

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Infographics


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01 May 2019

Pay and prospects survey 2018/19 infographic

The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...

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News


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23 June 2022

Head of Policy Sofie Hooper awarded IFSEC Global Influencer in fire safety 

IWFM’s Head of Policy Sofie Hooper has been recognised as a 2022 IFSEC Global Influenc...

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22 June 2022

IWFM Women in FM SIG are #breakingthebias as face-to-face conference returns

The IWFM Women in FM SIG is excited to be back in person for their 2022 conference whi...

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22 June 2022

Pride Month 2022: The value of workplace

It’s the middle of June and we are halfway through Pride Month 2022. This year marks 5...

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Quick start guides


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01 March 2019

Grounds maintenance

Grounds maintenance (GM) is primarily focused on outdoor vegetative features such as g...

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01 May 2018

Asbestos surveys

The purpose of an Asbestos Management Survey is to locate, as far as reasonably practi...

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01 February 2018

Choosing an FM operating model

Thirty years ago, facilities management was a largely inhouse affair. Organisations di...

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Reports


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19 April 2022

IWFM Market Outlook 2022 survey report

Welcome to the 2022 IWFM Market Outlook report – providing vital insights into the cha...

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26 August 2021

Annual Review 2020

The 2020 Annual Review is an overview of IWFM’s activities and actions, all underpinne...

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13 July 2021

Pay and Prospects Findings 2021

Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest in...

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