Briefing papers

01 March 2018

FM and the future world of work

As a forward-looking facilities management professional body, we felt in 2017 it was t...

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Discussion papers

01 August 2018

FM leaders forum perspectives on BIM

FM has yet to get to grips with BIM and realise its full potential. There are many rea...

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01 June 2017

Brave new world options for the FM sector post Brexit

Moreover, the panel felt that FM’s strengths in terms of offering extensive employment...

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01 September 2015

Customer service in FM

Customer service represents the first and thus most critical interface between an orga...

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Good practice guides

01 May 2018

Risk management

This is a practical guide to help you manage risk within your role or organisation.

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01 October 2017

Winter maintenance

Is your property ready for winter? This guide explains how to prepare your property's ...

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01 October 2017

Customer experience

This guide to customer experience takes a holistic look at the interactions and experi...

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Guidance notes

01 November 2017

Counter terrorism advice for FMs

Terrorism is an issue that is not going to go away anytime soon. Attacks around the wo...

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01 March 2015

Flood clean-up guide

This guide will help you to prepare a flood clean-up plan and keep your staff safe dur...

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01 May 2019

Pay and prospects survey 2018/19 infographic

The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...

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16 June 2021

IWFM Conference 2021: Rt Hon Baroness Camilla Cavendish, Leo Johnson and Carl Benedikt Frey to tackle mega-trends

The three mega-trend speakers have now been announced for IWFM’s flagship conference a...

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19 May 2021

IWFM Jobs: join a team where your contribution makes a real difference

IWFM is an ambitious and agile professional body. Our main purpose is to support profe...

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Quick start guides

01 March 2019

Grounds maintenance

Grounds maintenance (GM) is primarily focused on outdoor vegetative features such as g...

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01 May 2018

Asbestos surveys

The purpose of an Asbestos Management Survey is to locate, as far as reasonably practi...

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01 February 2018

Choosing an FM operating model

Thirty years ago, facilities management was a largely inhouse affair. Organisations di...

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14 April 2021

IWFM Market Outlook 2021 survey report

From Brexit to COVID-19 to Black Lives Matter, 2020 was nothing if not turbulent; so i...

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01 June 2019

Market outlook 2019

The last year has been an important one for our profession. Our members voting in favo...

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01 May 2019

Pay and Prospects Findings 2018

IWFM is pleased to share the results of this 2018/19 Pay and Prospects survey, followi...

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