Briefing papers


01 March 2018

FM and the future world of work

As a forward-looking facilities management professional body, we felt in 2017 it was t...

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Discussion papers


01 August 2018

FM leaders forum perspectives on BIM

FM has yet to get to grips with BIM and realise its full potential. There are many rea...

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01 June 2017

Brave new world options for the FM sector post Brexit

Moreover, the panel felt that FM’s strengths in terms of offering extensive employment...

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01 September 2015

Customer service in FM

Customer service represents the first and thus most critical interface between an orga...

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Good practice guides


01 May 2018

Risk management

This is a practical guide to help you manage risk within your role or organisation.

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01 October 2017

Winter maintenance

Is your property ready for winter? This guide explains how to prepare your property's ...

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01 October 2017

Customer experience

This guide to customer experience takes a holistic look at the interactions and experi...

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Guidance notes


12 January 2022

Customer experience measurement and benchmarking

There is no agreed definition of the various terms used, but this working model is inc...

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21 July 2021

Healthy Buildings

With the impact of the global pandemic, this past year has been one of significant cha...

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01 November 2017

Counter terrorism advice for FMs

Terrorism is an issue that is not going to go away anytime soon. Attacks around the wo...

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Infographics


01 May 2019

Pay and prospects survey 2018/19 infographic

The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...

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News


13 January 2022

IWFM hits national headlines with ‘Warning over worker welfare on 2022’s first day "not back in office"’ 

The Daily Express, Independent, Telegraph (print only), The i and talkRADIO were among...

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12 January 2022

Learn how to measure customer experience with our new guidance

Customer experience draws together two distinct but related activities: customer servi...

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12 January 2022

Webinars: ‘Navigating turbulent times’ returns with bumper 2022 schedule

IWFM’s Customer Experience Working Group hosted our first webinar of 2022 at midday on...

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Quick start guides


01 March 2019

Grounds maintenance

Grounds maintenance (GM) is primarily focused on outdoor vegetative features such as g...

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01 May 2018

Asbestos surveys

The purpose of an Asbestos Management Survey is to locate, as far as reasonably practi...

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01 February 2018

Choosing an FM operating model

Thirty years ago, facilities management was a largely inhouse affair. Organisations di...

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Reports


26 August 2021

Annual Review 2020

The 2020 Annual Review is an overview of IWFM’s activities and actions, all underpinne...

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13 July 2021

Pay and Prospects Findings 2021

Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest in...

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14 April 2021

IWFM Market Outlook 2021 survey report

From Brexit to COVID-19 to Black Lives Matter, 2020 was nothing if not turbulent; so i...

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