Building successful outsourcing relationships

Discussion paper

 

Within the FM sector, outsourcing is second nature for many organisations and with a thriving network of service providers, there is a need to ensure both parties work as effectively as they can together in order to deliver the best service for the organisation, the local community and wider society. 

BIFM recognises the increase in organisations outsourcing FM operations, tasks and functional areas within the built environment - increasingly on a pan-European or global basis. The volume and value of Total Facilities Management (TFM) contracts have risen dramatically over recent years and has become a key discussion area in the FM sector.  

It is vital therefore those relationships between client organisations and suppliers in the FM sector are as effective as possible in order to achieve the best results for both parties. 

What can FM do to make sure that as an industry it is creating successful outsourcing relationships? Are there any general themes, trends or behaviours that can be shared to help with those involved in outsourcing? Can BIFM promote a new way of working that will overcome some of the problems encountered and promote a ‘positive outsourcing’ practice?