Julie Hulme is Customer Services Director at Bold Security Group and has over 30 years’ experience in the facilities management industry. She has held a range of senior roles across business development, account management and as a subject matter expert in security, with a particular focus on soft services and customer experience.

An active and committed member of IWFM since 2013, Julie has served as Deputy Chair of the IWFM Northern Region since 2020. She was a founding member of the Customer Experience Special Interest Group (CX SIG) and played a key role as part of the team that created IWFM’s Best Practice Guide to Customer Journey Mapping.

Julie is passionate about promoting the importance of customer experience across the FM sector and regularly contributes her expertise to IWFM initiatives. She holds an MA in French from St Andrews University.

Mark is a motivated leader with significant experience in operational, contract, and commercial delivery across both public and private sectors. Approximately eight months ago, Mark joined GSH Group as a Director covering Scotland, focusing on expanding GSH's presence in facilities management and engineering services. Mark is committed to delivering exceptional service and fostering growth within the Scottish Region.

Elliot started his FM career working for a top 15 international law firm as an office services assistant and currently works for The Bedford Estates, Bloomsbury as health safety facilities manager. Elliot has developed wealth of FM experience having worked across a range of industry sectors including, PFI schools, NHS, blue-chip telecoms, energy networks, insurance, legal, retail, leisure and commercial and residential property management. As an IWFM Rising FMs SIG committee member, Elliot has attended their events for years and encourages fellow members to get involved with their local specialist interest groups.