Choose from two delivery methods:

Live virtual training via Zoom

Member: £650+VAT Non-Member: £750 +VAT

The same excellent content and trainers - from the comfort of your own home, with no need for travel or accommodation - perfect for international delegates.

In order to be part of our virtual training session, you will need:

  • Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
  • A strong internet connection
  • A pair of headphones
  • A quiet area of your home where you can concentrate, uninterrupted


Face-to-face training

Member: £650+VAT Non-Member: £750 +VAT

Immersive peer-to-peer learning, in a Covid-19 secure venue - upskill alongside your colleagues from the industry.

The safety of our attendees is priority at our training courses. We are working closely with Etc Venues to ensure we adhere to the latest government guidance regarding COVID-19. Likewise, we ask attendees to make sure they are following the latest guidelines in how to stop the spread of coronavirus when attending our training courses. For more information on the guidelines of COVID-19 please click here.

Is it for you?

If you’re a manager grappling with a failing contract or are responsible for designing, planning and managing outsourced services, this course is for you. It will teach you how you can build collaborative partnerships based on transparency and develop mutual trust to deliver shared success.


What will you learn?

Upon completion of this course, you will understand:

  • Types of relationships: Transactional, contractual, value-added and collaborative relationships and partnerships, and how they differ
  • Supplier relationships: Best practice when managing supplier relationships
  • Supply chain management: Key components of effective supply chain management
  • Contract management: Output-based contracts and what they mean for effective delivery
  • Managing conflict: How to negotiate and manage conflict 
  • Collaboration: How to use a ‘solutions focus’ to create collaborative conversations
  • OSKAR Coaching Model: What the OSKAR Model is and how to use it

All our learning outcomes match the essential skills required by the profession day-to-day.

This course will boost your skill set, providing the tools you need to advance your career.


How long is it for?

Study time is equivalent to 7 CPD hours.

This is an intensive one-day course comprising workshops and practical tasks.


Contact us

Please contact us to discuss booking options for in-house courses.

Email [email protected]
Call +44 (0) 1279 712 631