Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body. Use the filters to search by information type, topic and year etc.
Displaying 28 results
Building business cases for sustainability
This guidance note enables professionals to translate data insights into impactful proposals that resonate with senior leadership and secure essential financial support for sustainability projects.
A digital maturity pathway for smart(er) organisations
Digital technologies have transformed the operational built environment in recent years, providing new opportunities for organisations to improve efficiency, reduce costs, and enhance the overall customer experience.
Next generation maintenance: challenges and opportunities
The FM Sector faces a raft of challenges from political uncertainty, economic pressures, societal changes, technological advances, stringent legal compliance requirements and the need to convert words into deeds to meet net zero commitments.
Contract and supplier management for facilities managers
Download the ‘Contract and supplier management for facilities managers’ guidance note at the link below and start learning how to manage your contracts to get the best out of your providers today.
Customer Journey Mapping
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience Working Group.
Hygiene in the workplace
No one would have considered the focus hygiene and cleaning in general would have had in recent times with the experiences each one of us has had during the last 12 to 18 months.
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.
Healthy Buildings
With the impact of the global pandemic, this past year has been one of significant change in the facilities management and workplace arena.
Simplifying technology
This guidance note looks at the future of workplace from a technological perspective. Over the last year digital technologies have played a critical role in enabling organisations to continue working effectively, despite very challenging circumstances.
Harnessing the power of data
The purpose of this guidance note is to provide workplace and FM professionals with a better understanding of the value data can bring to their work and the practical things they need to consider when trying to make better use of data.
Optimising workspaces
This guidance note explores what future changes in working practices could mean for the corporate workspaces most organisations inhabit.
IWFM compliance guide
At times it seems that the workplace and facilities management profession is beset with contracts that are never set up correctly, often resulting in disputes once the contract gets underway.
Empowering people
This, the fifth guidance note in the series, focuses on workplace change. Change is a constant part of business and work life, but many organisations..
Leading successful workplace change
This guidance note explores what workplace change is, in practical terms, and discusses the human and organisational impacts of workplace change. It considers why many organisations find workplace change to be so challenging and the factors that can increase the likelihood of bringing about successful workplace change.
The Living Wage
In this guidance we will, of course, be talking about pay. We know that pay is not the only driver for people who work, but that doesn’t mean that it isn’t a major source of concern, especially for those delivering our frontline services.
Selling your workplace vision
This guidance note will provide you with ideas for how to communicate the value of workplace authoritatively and persuasively and create a convincing case for change.
Creating better workspaces
This, the fourth guidance note in the series, focuses on the spatial element of workplace – the physical spaces where people work.
Making better workplace decisions using data
This, the second guidance note in the 'workplace' series, focuses on the role that decision-making and data play in creating better workplaces.