Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body.
Displaying 24 results
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.
Healthy Buildings
With the impact of the global pandemic, this past year has been one of significant change in the facilities management and workplace arena.
Simplifying technology
This guidance note looks at the future of workplace from a technological perspective. Over the last year digital technologies have played a critical role in enabling organisations to continue working effectively, despite very challenging circumstances.
Harnessing the power of data
The purpose of this guidance note is to provide workplace and FM professionals with a better understanding of the value data can bring to their work and the practical things they need to consider when trying to make better use of data.
Optimising workspaces
This guidance note explores what future changes in working practices could mean for the corporate workspaces most organisations inhabit.
IWFM compliance guide
At times it seems that the workplace and facilities management profession is beset with contracts that are never set up correctly, often resulting in disputes once the contract gets underway.
Empowering people
This, the fifth guidance note in the series, focuses on workplace change. Change is a constant part of business and work life, but many organisations..
Leading successful workplace change
This guidance note explores what workplace change is, in practical terms, and discusses the human and organisational impacts of workplace change. It considers why many organisations find workplace change to be so challenging and the factors that can increase the likelihood of bringing about successful workplace change.
The Living Wage
In this guidance we will, of course, be talking about pay. We know that pay is not the only driver for people who work, but that doesn’t mean that it isn’t a major source of concern, especially for those delivering our frontline services.
Creating better workspaces
This, the fourth guidance note in the series, focuses on the spatial element of workplace – the physical spaces where people work.
Selling your workplace vision
This guidance note will provide you with ideas for how to communicate the value of workplace authoritatively and persuasively and create a convincing case for change.
Making better workplace decisions using data
This, the second guidance note in the 'workplace' series, focuses on the role that decision-making and data play in creating better workplaces.
Career of Choice guidance for students
Look at the skyline of your local town or city. Think about all the different buildings you might spot, from skyscrapers to stadiums, hospitals to schools, and shopping centres to museums, as well as the houses and areas like parks in-between.
An introduction to workplace
In FM, as in other professions, there are certain terms that are aren’t commonly used elsewhere, but are understood in the same way by a majority of people in that profession.
Energy benchmarking
Like other benchmarking and comparison exercises, energy benchmarking is a useful tool to compare and contrast energy performance between facilities using information that is readily available to Facility Managers.
Internet of things
IoT can be defined as the network of physical devices and objects embedded with electronics, software, sensors and network connectivity which enable these objects to collect and exchange data. This guidance note explore this further.
Supplier and contractor handover
This Guidance Note outlines how a new contract arrangement providing goods/ services/works can be suitably implemented in collaboration with a successful contractor. It aims to support the preparation of an appropriate plan of actions to facilitate this change.
Introduction to service level agreements
A Service Level Agreement or SLA is an excellent tool for managing discrete packages of works or services. They are normally agreed between a service receiver – customer; and a service deliverer – supplier.