Delivery method


This course is available for in-house delivery - get in touch to find out how this can be delivered.

 

Is it for you?

Any member of your team can help to improve the customer experience. This course will teach you quick, cheap and easy ways to improve your customer's experience and create an enthusiastic advocate out of every customer.

 

What will you learn?

Upon completion of this course, you will understand:

  • Customer types: Different types of customers and how to communicate with them
  • Developing relationships: How to develop strong customer relationships
  • Generating return custom: Techniques to ensure customers return
  • Dispute management: How to manage customer disputes effectively

All our learning outcomes match the essential skills required by the profession day-to-day.

This course will boost your skill set, providing the tools you need to advance your career.

 

How long is it for?

Study time is equivalent to 7 CPD hours.

This is a one-day course comprising workshops and practical tasks.

 

Testimonials

 

Contact us

Please contact us to discuss booking options for in-house courses.

Email academy@iwfm.org.uk
Call +44 (0) 1279 712 631