IWFM Live!

One of the BBC's and Radio 4's most respected reporters, Jonty covered all areas of business, industry and economics stories, as well as Europe, for 20 years.

Jonty’s reports for The World Tonight, including his work on the influence of the oil industry in the run-up to the Iraq Invasion, have twice won him the Wincott Award for Radio Programme of the Year as well as the Royal Statistical Society award for Broadcast Journalist of the Year. He continues to comment on domestic and international economic issues, particularly European stories.

Session title: Applying AI in FM: Turning Opportunity into Operational Impact

Mark McBride is an experienced product and functional design leader with more than 16 years in enterprise software delivery, specialising in translating complex business requirements into scalable, user-focused solutions across the UK, US, Asia, and Europe. He has extensive experience across product, development, consulting, and customer teams to deliver high-quality software capabilities that balance business needs, usability, and long-term maintainability. In recent years, Mark has specialised in product and functional design leadership within Development, primarily focusing on Service Provider and Mobile Engineer/Field Services solutions. He is currently part of the team that is helping to shape Planon’s AI platform initiatives.

Tess has over 25 years experience in cultural transformation & leadership development. She has worked across private & public sectors, private equity backed organisations and family-owned businesses.

She has held a variety of commercial roles in preparation for her step through to senior HR and learning/development roles, which have included board level responsibility. 

In 2009, she founded The Transformation Agency, driven by a passion for helping leaders, founders, and organizations design cultures where people flourish. She is actively working with senior leaders, and leadership teams across the UK, Europe, Asia Pac, Middle East and the US.

Arcus FM is a UK facilities management provider delivering integrated solutions across complex customer estates. Working across sectors including retail, commercial, hospitality and logistics, Arcus supports customers through national mobile and resident engineering teams, self-delivered services and solutions tailored to operational needs. Its national capability helps customers keep sites safe, compliant and performing as they should. Arcus is investing in technical development, leadership pathways and access to skilled careers to help strengthen long-term workforce capability across the FM sector.

Joblogic is the UK’s leading field service management software, built to streamline every part of your workflow, from job scheduling and dispatch to invoicing and reporting. With real-time tracking, mobile forms, and a customer portal, you can manage teams, assets, and customer relationships with confidence. Trusted by thousands of users, Joblogic helps service and maintenance businesses save time, boost productivity, and stay compliant. Backed by expert support, AI and continuous innovation, our platform delivers the clarity and control needed to grow fast and operate smarter, whether you're running a small team or scaling nationally.

Lanes Group is a leading provider of utilities and infrastructure services in the UK & Ireland.

Founded in 1992 as a standalone operating centre, Lanes Group has continued to grow significantly over the years.

Operating from over 30 locations, with a commitment to innovation and delivery excellence, Lanes Group serves a broad range of sectors. Its specialist subsidiaries and service divisions support industries including water and wastewater, construction, energy, transportation, and gas.

LoweConex is a UK-based technology company delivering a centralised data platform that enables organisations to monitor, manage and optimise building and asset performance at scale. Through its Conex OS platform, the company ingests and unifies real-time data from across estates, allowing businesses to observe, analyse and control assets remotely to improve efficiency, reduce energy consumption and support compliance. Serving sectors such as retail, hospitality and industrial environments, LoweConex helps organisations unlock cost savings, enhance sustainability and make more informed, data-driven operational decisions.

Matrix Booking supports organisations to effectively manage and unlock the potential of their desks, meeting rooms and other bookable resources. Matrix Booking provides world-leading Software-as-a-Service (SaaS) resource booking and workplace collaboration software. Its design and advanced functionality enable organisations to optimise desk, resource, room, and estate usage.

Mercury Training Services is a specialist training and apprenticeship provider with over 20 years’ experience supporting the UK security and facilities management sectors. Trusted by NHS trusts, the MOD, police and private organisations, Mercury delivers apprenticeships from Level 2 to Level 5, alongside the Level 3 CTPSaP Award and Level 4 Protective Security Adviser qualification. As an IWFM Recognised Centre, Mercury also delivers internationally recognised FM qualifications Levels 3–6. Rated Good by Ofsted and Cyber Essentials Plus certified, Mercury helps organisations strengthen compliance, workforce capability, safety, resilience and professional standards.

MRI Software is a global provider of real estate and property management technology that helps owners, operators, investors, and occupiers run their businesses more intelligently and efficiently. With roots dating back to 1971, MRI delivers a broad suite of open, connected software and services — spanning residential, commercial, facilities and energy management, accounting, leasing, and more — tailored to today’s rapidly evolving property markets. Trusted by tens of thousands of organisations worldwide and supported by a strong partner ecosystem, MRI empowers customers to streamline operations, improve tenant/resident experiences and make data‑driven decisions across the real estate lifecycle.

OneAdvanced is a leading provider of sector‑focused SaaS software and cloud‑based solutions designed to power the world of work. Headquartered in Birmingham, UK, it delivers innovative enterprise applications that help organisations across critical sectors—such as healthcare, education, legal services, and government—operate more efficiently and effectively. With solutions that reach millions of people daily, OneAdvanced combines deep industry knowledge with a customer‑centric approach to drive meaningful outcomes, support digital transformation, and create positive impact for its customers, their people, and their communities.

Planon is the leading global provider of Facility and Real Estate Management software. Around 3,750 organisations are already using our IoT-enabled solutions to effectively manage their buildings, infrastructure and facilities; saving costs, meeting governance and sustainability goals and creating attractive and engaging workplaces.

Planon Integrated Workplace Management Solution is a proven, innovative, easy-to-use IWMS platform. Its open platform architecture also supports you in connecting and embedding the latest smart building technology offered by our extensive network of tech partners for optimal management of your building and workplace portfolio.

Backed by the global strength of the Apave Group, PPL Training is an industry-leading UK and International provider of Safe Systems of Work and Technical Compliance training. 

We maintain an extensive portfolio of over 100 accredited courses, the vast majority of which City & Guilds assures—a powerful guarantee of quality and industry relevance.

Our unwavering commitment to excellence is powerfully exemplified by our practical facilities. Our dedicated training centres in Livingston, York, and Slough create highly realistic and immersive training environments. We further enhance corporate flexibility by offering bespoke, on-site training tailored to company specifications. 

We cover critical disciplines including High and Low Voltage Electrical Systems, Mechanical and Pressure Systems, Legionella (Water Hygiene), F-Gas, Confined Space, Working at Height, and Fire Safety. 

We are further distinguished by our specialist HTM Healthcare training and dedicated courses for Authorised and Competent Persons across Mechanical, Electrical, and Aeronautical Ground Lighting (AGL) disciplines.

Standing Tall is a social business that helps people rebuild their lives after homelessness through a stable job, a safe home and person-centred one-to-one support across 8 UK cities. Every person we support generates £57,000+ in social value. Our model works: 4 out of 5 people are in work, living independently and thriving 12 months later.

We’re seeking Employer Partners to offer permanent, entry-level roles, and Mission Partners to invest in helping people experiencing homelessness leave the streets for good.

Partner with us to find untapped talent, diversify your workforce and make a real impact on homelessness in the UK.

Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with over 400 staff across the UK, Ireland, Australia & the Nordics, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. Our Field First platform enhances each stage of field service involving effectively managing assets, personnel and demand while improving service planning, delivery and understanding.

Website: www.totalmobile.com

In the UK & Ireland, Equans is a provider of technical services, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Expansive FM is a UK-based Computer-Aided Facilities Management (CAFM) software provider that helps organisations streamline and optimise their facilities, maintenance and asset management operations. Their cloud-based, mobile-first platform brings together reactive and planned maintenance, work order management, compliance scheduling, asset lifecycle tracking, and data analytics in one system — giving facilities teams better oversight, automated workflows and actionable insights to reduce costs and improve operational efficiency. Expansive’s tools are designed to support collaboration between FM teams and contractors, simplify processes on any device, and drive smarter decision-making across industries like retail, healthcare and hospitality.

With a reputation for excellence, Mitsubishi Electric offers an advanced range of cooling, heating, ventilation and controls solutions that provide accurate, energy efficient process cooling, hot water and occupant comfort.

Our comprehensive range of air conditioning, IT Cooling, chillers, heat pumps, ventilation and control solutions are manufactured to exacting standards and supported with the highest level of pre and after sales service; supported by MELServe.

Planon is the leading global provider of Facility and Real Estate Management software. Around 3,750 organisations are already using our IoT-enabled solutions to effectively manage their buildings, infrastructure and facilities; saving costs, meeting governance and sustainability goals and creating attractive and engaging workplaces.

Planon Integrated Workplace Management Solution is a proven, innovative, easy-to-use IWMS platform. Its open platform architecture also supports you in connecting and embedding the latest smart building technology offered by our extensive network of tech partners for optimal management of your building and workplace portfolio.