Customer Experience - People

Guidance note

  • Customer experience,
  • Employment and Skills,
  • Workplace
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29 September 2021

Customer Experience Toolkit



The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business. By considering the main three pillars in customer experience for people and corresponding beneficial points within this guide, you are already creating a journey of customer experience for everyone who will encounter your people, culture and values. These principles would need to form part of your company ethos and be shared within your business at all levels to bring the full benefits and expected added value for your customers.

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