FM and the future world of work
As a forward-looking facilities management professional body, we felt in 2017 it was t...
Managing accessible and inclusive places
This good practice guide is aimed at facilities and estate managers and will provide y...
Space planning management
This guide will enhance your understanding of space planning and management for your o...
IWFM is committed to placing equity, diversity and inclusion (EDI) at the heart of our organisation, governance, membership and profession. We seek to create a community in which all people feel included, valued, supported and that they belong. Our ambition is to foster and support improved EDI practices throughout the workplace and facilities management profession and industry to achieve better outcomes for all. Morally and socially, we believe that this is the right thing to do.
We have created a Focus Group to help us shape and articulate our position and approach on EDI and have published a Public Statement outlining our commitment to this initiative, including how we will collect, analyse and use data to help us understand and break down barriers. Our Action Plan implementing the Public Statement will be published here shortly.
A digital maturity pathway for smart(er) organisations
Digital technologies have transformed the operational built environment in recent year...
Customer Journey Mapping
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience...
Hygiene in the workplace
No one would have considered the focus hygiene and cleaning in general would have had ...
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is inc...
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data...
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement go...
Pay and prospects survey 2018/19 infographic
The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...
Nominations now open for two Non-Executive Director (NED) vacancies
The nominations have now opened for two Non-Executive Director (NED) vacancies within ...
What’s on in spring 2024 at IWFM
Stay tuned with IWFM for new guidance, webinars and events in spring. Today, we’ve lau...
Making the Invisible, visible: how better air quality supports productivity and sustainability outcomes
Since the pandemic, indoor air quality has come to the fore of the public’s mind, yet ...
Annual Review 2022
After two years of navigating and supporting members through the many impacts of COVID...
The future of office design
The IWFM’s recent roundtable discussion in partnership with MillerKnoll, on the future...
Toolkits
IWFM Customer Experience - People (Guidance Toolkit)IWFM Customer Experience - People: Induction Checklist
IWFM Customer Experience - People: Job Description
IWFM Customer Experience - People: Performance Development Review Guidance