FM and the future world of work
As a forward-looking facilities management professional body, we felt in 2017 it was t...
Managing accessible and inclusive places
This good practice guide is aimed at facilities and estate managers and will provide y...
Space planning management
This guide will enhance your understanding of space planning and management for your o...
IWFM is committed to placing equity, diversity and inclusion (EDI) at the heart of our organisation, governance, membership and profession. We seek to create a community in which all people feel included, valued, supported and that they belong. Our ambition is to foster and support improved EDI practices throughout the workplace and facilities management profession and industry to achieve better outcomes for all. Morally and socially, we believe that this is the right thing to do.
We have created a Focus Group to help us shape and articulate our position and approach on EDI and have published a Public Statement outlining our commitment to this initiative, including how we will collect, analyse and use data to help us understand and break down barriers. Our Action Plan implementing the Public Statement will be published here shortly.
A digital maturity pathway for smart(er) organisations
Digital technologies have transformed the operational built environment in recent year...
Customer Journey Mapping
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience...
Hygiene in the workplace
No one would have considered the focus hygiene and cleaning in general would have had ...
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is inc...
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data...
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement go...
Pay and prospects survey 2018/19 infographic
The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...
IWFM Annual Review 2023: a message from CEO Linda Hausmanis
In 2023, the Institute entered its fourth decade IWFM embarked on a three-year strateg...
Calling all workplace specialists: shape the future of your profession
We invite workplace specialists to participate in IWFM’s 2024 Workplace Survey which a...
How Veterans in FM is working with the armed forces community
Looking to UK Armed Forces Day on Saturday 29 June, it is important to recognise and h...
Annual Review 2023
In 2023, the Institute entered its fourth decade IWFM embarked on a three-year strateg...
Market Outlook survey report 2024
The latest edition of our annual market report draws on a record number of survey resp...
Optimising productivity in a post-pandemic hybrid world
Post-pandemic, we all look at work and the working world through new lenses. Work and ...
Toolkits
IWFM Customer Experience - People (Guidance Toolkit)IWFM Customer Experience - People: Induction Checklist
IWFM Customer Experience - People: Job Description
IWFM Customer Experience - People: Performance Development Review Guidance
