FM and the future world of work
As a forward-looking facilities management professional body, we felt in 2017 it was t...
Managing accessible and inclusive places
This good practice guide is aimed at facilities and estate managers and will provide y...
Space planning management
This guide will enhance your understanding of space planning and management for your o...
IWFM is committed to placing equity, diversity and inclusion (EDI) at the heart of our organisation, governance, membership and profession. We seek to create a community in which all people feel included, valued, supported and that they belong. Our ambition is to foster and support improved EDI practices throughout the workplace and facilities management profession and industry to achieve better outcomes for all. Morally and socially, we believe that this is the right thing to do.
We have created a Focus Group to help us shape and articulate our position and approach on EDI and have published a Public Statement outlining our commitment to this initiative, including how we will collect, analyse and use data to help us understand and break down barriers. Our Action Plan implementing the Public Statement will be published here shortly.
Customer Journey Mapping
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience...
Hygiene in the workplace
No one would have considered the focus hygiene and cleaning in general would have had ...
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is inc...
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data...
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement go...
Healthy Buildings
With the impact of the global pandemic, this past year has been one of significant cha...
Pay and prospects survey 2018/19 infographic
The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...
IWFM Women in FM SIG are #breakingthebias as face-to-face conference returns
The IWFM Women in FM SIG is excited to be back in person for their 2022 conference whi...
IWFM Conference 2022: here’s what you missed
Thank you to everyone who attended IWFM Conference 2022 last week and made it such a s...
Workplace and facilities management’s strategic opportunities in sustainability
“FM in organisations directly affects and influences more areas of sustainability than...
IWFM Market Outlook 2022 survey report
Welcome to the 2022 IWFM Market Outlook report – providing vital insights into the cha...
In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI)
For many years workplace and facilities management professionals have discussed how be...
Pay and Prospects Findings 2021
Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest in...
Toolkits
IWFM Customer Experience - People (Guidance Toolkit)IWFM Customer Experience - People: Induction Checklist
IWFM Customer Experience - People: Job Description
IWFM Customer Experience - People: Performance Development Review Guidance