Jessica Cox is an award-winning interior designer and founder of Jessica Cox Design, specialising in commercial workplace interiors and property transformation. She works with businesses and developers to deliver strategically led environments that enhance productivity, wellbeing, and brand identity.

Her work spans office refurbishments, commercial fit-outs, and developer projects, guiding clients from concept through to completion. Jessica is known for combining creative design with practical commercial outcomes, helping organisations create spaces that support modern ways of working and long-term business value.

Mark Eltringham is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Ella Gladwin is a Chartered Management Degree Apprentice at Thermatic Technical FM, building her career in facilities management while studying for a Chartered Business Management degree, where she is currently projected to achieve a first. Her work spans customer and stakeholder engagement, operational projects and business development. A nationally recognised early‑career professional, Ella is the Winner of the Worshipful Company of Pattenmakers Future Young Leader Award 2026 and an IWFM Newcomer of the Year Award finalist. She is involved with the IWFM Education SIG, championing early‑career development and promoting FM as a career of choice.

Jaideep Matharu is Executive Officer at SBFM, working closely with the CEO and leadership team on growth, strategy, and organisational change. Her role centres on leading specialist projects and supporting board-level initiatives, with a strong focus on workplace culture and leadership capability.

Jaideep began her career at SBFM while studying psychology at university, starting on the helpdesk and gaining first-hand experience of frontline operations. She progressed across operational delivery, client engagement, business support, and project management, now earning a trusted executive position through her active understanding of the business.

She was recently featured in Facilitate Magazine (link here: https://www.facilitatemagazine.com/content/news/comment/2026/01/06/what-makes-good-leader), where she explored the hidden realities of leadership, including imposter syndrome, emotional pressure, and self-doubt among emerging leaders. Her article highlighted the need for stronger support structures and more self-aware leadership to help individuals manage both the practical and emotional demands of their roles.

Emma McLaughlin-Edwards has spent more than 20 years working across Facilities Management operations and boardrooms, building a practical understanding of what makes workplaces succeed — and what quietly holds them back. She brings a rare ability to see organisations commercially, operationally, and culturally, at the same time.

She is the Founder of Inner Works, a consultancy that works closely with senior leadership teams to align strategic intent with operational reality and the human experience of work. Emma supports leaders to turn what they say matters into deliberate actions, clear ownership, and consistent ways of working — so commitments don’t stall at strategy, and people feel the difference in how work is led and experienced.

Her work is shaped by both professional credibility and lived experience — leading in male-dominated environments, balancing senior responsibility with family life, and building a business of her own. Emma brings empathy and humour alongside rigour, and challenge without ego. She is known for helping leaders understand the real impact of their decisions on people, while still holding focus on outcomes and accountability.

As Co-Chair of LGBT+ in FM and a committee member of the IWFM EDI Steering Group, Emma advocates for workplaces where people don’t have to bend themselves to fit the system. She brings warmth, honesty, and intent to conversations about the future of work — because meaningful change only sticks when it’s felt by the people doing the work.