Developing tomorrow's workplace leaders

The value that effective workplace leadership can provide for businesses, the economy and wider society is beyond doubt.

The growing recognition by organisations that their people’s performance is driven by physical environments marks our profession’s greatest opportunity.

IWFM and RICOH bring together sharp insights and practical guidance to help you and your organisation understand and navigate the space, process, technology and cultural matters which combine to create people centred workplaces capable of driving better outcomes.



Good Practice Guides (GPGs)

1.1 Space Planning and Management

Guidance Notes

2.1 Internet of Things (IoT)
2.2 Agile Working
2.3 Introduction to workplace
2.4 Making better workplace decisions using data


3.1 Culture Report
3.2 The Economy of People
3.2 The Essential Guide to Creating an Optimal Office
3.4 The Stoddart Review
3.5 The Pathway to Productive People


4.1 Workplace services
4.2 Short courses


5.1 An interview with the world’s first Chief Workplace Officer


6.1 Politics vs data when making workplace decisions
6.2 Using data for workplace decisions: a lesson from the retail sector



Good Practice Guides (GPGs)

Space Planning and Management

Space is a long-term asset, and organisations in the knowledge economy are changing rapidly to meet technological, economic or cultural demands. Space planning and management has a major impact on the ability to meet business needs, establish brand and organisational culture, achieve sustainability targets and enhance user comfort. Facilities Managers’ (FMs) understanding of space planning and management is essential in supporting...

01 May 2017

Space planning management

This guide will enhance your understanding of space planning and management for your o...

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Guidance Notes

Internet of Things (IoT)

IoT can be defined as the network of physical devices and objects embedded with electronics, software, sensors and network connectivity which enable these objects to collect and exchange data. Therefore, IoT is essentially a system of machines or objects that can collect data and communicate with one another. The machine-to-machine (M2M) data that is generated has a wide range of uses but is commonly seen as a way to determine the health and...

01 June 2018

Internet of things

IoT can be defined as the network of physical devices and objects embedded with electr...

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Agile Working

Unlike traditional workplace changes, which have typically involved ‘one person per desk’ and projects that were largely under the direct control of the FM, the introduction of agile working requires a highly integrated choreography involving close working between IT, telephony, security, facilities management, interior design, HR, risk, communications, working together within an integrated programme to design,  deliver and manage an integrated infrastructure and...

01 April 2017

Agile working change management

Agile working describes a range of work arrangements that allow people and organisatio...

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Introduction to Workplace

In FM, as in other professions, there are certain terms that are aren’t commonly used elsewhere, but are understood in the same way by a majority of people in that profession. For instance, if we say ‘hard FM’ or ‘soft FM’, most readers will know what we’re talking about. Such shared language and common understanding is one of the defining characteristics of a profession.

01 September 2019

An introduction to workplace

In FM, as in other professions, there are certain terms that are aren’t commonly used ...

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Making better workplace decisions using data

The first Guidance Note in this series, ‘Introduction to Workplace’, explained what workplace is, how it relates to facilities management (FM) and what it means for you as a facilities manager. You can download it from our knowledge library. This, the second guidance note in the series, focuses on the role that decision-making and data play in creating better workplaces. Workplaces are the result of many different decisions and the quality of those decisions influences how good those workplaces are for the people who work in them. 

22 November 2019

Making better workplace decisions using data

This, the second guidance note in the 'workplace' series, focuses on the role that dec...

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Culture Report

Over the years much has been said and written about the state of the facilities management profession and how it needs to change in order to survive, grow and prosper. Often this has taken the form of prescriptions about what the profession and FMs should do differently.  For instance, there have been repeated calls for FMs to ‘be more strategic’ or to ‘act more strategically’. However, such rhetoric has arguably had little impact on the way the profession does what...

01 November 2018

Culture Report

This report is the fourth in a series carried out by 3edges on behalf of the Institute...

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The Economy of People

By examining the Economy of People, Ricoh has calculated the potential impact of aligning culture, workspace and technology strategies to create the optimal office. The result is a new, holistic approach to designing workplaces that has the potential to positively reshape the United Kingdom and Ireland’s economic trajectories.

Download the full report >

The Essential Guide to Creating an Optimal Office

In this guide you will find leadership and guidance from Ricoh experts – from quick wins to long term strategies – to help you optimise every aspect of your workplace.

Download your free guide >


The Stoddart Review

Nobel prize-winning economist Paul Krugman once wrote that 'productivity isn’t everything but in the long run it is almost everything'. Most economists would agree. The headline indicators of economic activity such as employment, wages and profits tend to generate the most headlines while the government’s deficit of spending over tax revenues has been a recent focus of public policy in recent years. But the single most important long-run economic factor...

01 December 2016

The Stoddard Review - The Workplace Advantage

The Stoddart Review continues the work of an industry giant: Chris Stoddart, MCIOB, FB...

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Video interviews > 

The pathway to productive people: Ricoh's report explores the UK's productivity puzzle

In what continues to be a period of economic uncertainty and instability, businesses are, more than ever, microscopically reviewing the way they work. In unison, many are facing enormous pressure to modernise and digitally transform to ensure that they remain competitive, robust and, most importantly, future-proof. 

Last year, Ricoh partnered with Oxford Economics to conduct a study into how digital transformation in the workplace directly affects the wider UK economy. The Economy of People report found that aligning the key elements of culture, workplace and technology to create the ‘optimal office’ not only positively impacts businesses directly, but at a macro level too. Fostering the link between performance and productivity to achieve the optimal office could be worth a staggering £36.8 billion in GDP for the United Kingdom. 

At Ricoh, we believe that the pathway to productivity lies in organisations implementing innovative and bespoke solutions that focus on people, workplace, process and technology. Together, these offer one cohesive and impactful workstyle footprint within any business environment – a footprint that will enhance productivity and profitability at both a micro and macro level. 

The Pathway to Productive People is an approach developed by Ricoh to help businesses with their transformation process – a guide for those taking the first steps into workstyle innovation and looking to achieve the optimal office where people, workplace, process and technology are nicely balanced. Whilst there is much to consider, and the ultimate execution may seem daunting and complex, it doesn’t have to be. All it takes is bravery, and this begins with understanding your people and the way they work. 

What could workstyle innovation mean for your business?



Workplace services provided by Richo

Maximise your office real estate investment. We deliver the tools and insights that show how you’re currently using your facilities, resources and meeting space, and where you can make improvements.

Find out more >


Workplace courses by IWFM

We have recently launched several workplace courses, including the Essentials of Workplace Change and Making Better Workplace Decisions Using Data. Your and your teams can use these courses as a means to explore more deeply the practicalities of workplace change.

Find out more >


An interview with the world's first chief Workplace Officer

Workplace Transformation is a process that touches every part of the business and requires full participation from HR, Ops, Facilities and IT. But can any one of these departments take responsibility for the big picture – the strategy, the vision? And if not, then who should? Simone Fenton-Jarvis is the world’s first Chief Workplace Officer. If that job role is new to you, don’t worry – it’s new to most people...

Read the full interview >


Politics vs data when making workplace decisions

When talking politics, we often mean increasing power through emotions. It is assumed, on the other hand, that data represents fact. Therefore, the discussion around politics vs data could be presented as what people feel is right vs what is actually known. But how far is that borne out in practice? That was the basis for part of our roundtable with technology provider Ricoh...

Read the full article > 

Using data for workplace decisions: a lesson from the retail sector

In summer 2019, IWFM and technology provider Ricoh invited professionals from a range of backgrounds to a roundtable discussion on ‘creating the employee-centred workplace’...

Read the full article > 


Ricoh logo



Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

Visit Ricoh's UK website for further information.

You can find out more about Ricoh's workplace insights on its website. You can also contact us at