Toyin is a senior leader with 19 years across industry and academia, including nine years as an industry professional in the UK and internationally, followed by ten years building and turning around senior learning portfolios in higher education. She works at Sheffield Business School — most recently as Associate Head for Academic Operations & Quality (Business, Management & People Division), and concurrently as Associate Head for Online programmes. Her published work focuses on inclusive HRM, organisational socialisation, and the people side of workplace and facilities management. She is also a Senior Fellow of the HEA, CIWFM, MCIPD, and an accredited executive coach.

With over 20 years’ experience across facilities management, engineering and integrated services, Theresa Bell is a respected FM leader known for driving commercial growth, strengthening customer partnerships and championing inclusion. 

As Chief Commercial Officer at Arcus FM, Theresa provides strategic direction across Sales, Marketing and Account Management, supporting business growth, customer experience and brand development. Since joining Arcus FM in 2021, she has reinvigorated the company’s commercial approach, doubled business turnover and supported diversification into sectors including banking, logistics, corporate real estate and hospitality. 

Theresa is known for her authentic, empowering leadership style and her focus on giving teams the tools, trust and autonomy to succeed. As EDI sponsor, she has supported initiatives to improve representation, progression and opportunity across the business. In 2025, she was named IWFM Leader of the Year. 

Mel is the Director of Executive Education and MBA programmes at Nottingham Business School (NBS), Nottingham Trent University. She leads the executive education, MBA and commercial provision and has responsibility for developing and delivering bespoke executive education for business alongside the strategic development of short courses and microcredentials. She has developed a flexible framework at NBS whereby participants can build to a Postgraduate Certificate in Leadership and Management Practice in up to 6 years, creating a truly flexible and stackable learning journey drawing on our Level 7 microcredentials (which are online or on campus). Mel has also worked with the National Fire Chiefs Council and Rolls Royce to develop bespoke accredited leadership programmes. In a past life, Mel used to lead the MBA Facilities Management programme at Sheffield Hallam University!

Coming soon

Andrew’s experience spans across all service lines, both managed and self-delivered, in the UK and Europe, as well as extensive experience in law, investment banking, retail, managing agent, media, hotels, TV studios and ICT sectors. He founded Pareto Facilities Management in 2014 to create ‘the most customer service focused FM provider in the UK’, going on to become one of the fastest growing FM Services providers within the sector. Andrew has an MSc in Facility and Environment Management from UCL and has volunteered for the IWFM in various capacities for over eight years.

Claire is a workplace wellbeing consultant, speaker and educator with over 20 years' experience leading teams, developing people and supporting organisational growth. Having managed teams of more than 400 employees and run her own successful training and consultancy business, she brings a practical understanding of the challenges leaders face in communicating effectively and creating high-performing workplace cultures.

Today, Claire specialises in helping organisations retain and support women in the workplace through her midlife wellness and menopause education programmes. Known for her engaging and interactive speaking style, she combines research, real-world experience and audience participation to bring learning to life. Claire works with organisations across the UK to improve workplace conversations, employee wellbeing and communication, ensuring delegates leave with practical tools they can apply immediately.

Helen Kenyon is an award-winning Facilities Director with over 20 years’ experience championing high standards, sustainable practice, and positive impact across the built environment. With a strong belief that great FM is driven by people as much as performance, she is committed to developing capability, professionalism, and ethical leadership within the sector. As Chair of the IWFM People Development SIG, Helen actively supports talent development and progression, bringing a perspective grounded in integrity, inclusion, and meaningful, measurable outcomes.

Valerie has spent over 25 years in facilities management, building her career from the helpdesk to the C-suite. Along the way, she's been the only woman in more rooms than she can count, and that experience has shaped both her career and her conviction that FM has a serious progression problem it can no longer afford to ignore.

Currently Chief Customer Officer at DMA Group, Valerie brings both a commercial and a strategic perspective to the question of women in FM leadership. She is Events Coordinator for WiFM and has been at the centre of the network's push to move employers from good intentions to meaningful action. Her session is part challenge, part practical roadmap, and entirely personal.

Sarah is a workplace and facilities management professional with over 15 years' experience leading facilities operations and workplace services. As National Facilities Manager at Maritime Transport Ltd and Chair of the IWFM Midlands Region Committee, she is a recognised advocate for the FM profession. She is passionate about developing talent, driving operational excellence, and championing the future of facilities management, bringing practical insight and a people-first approach to every discussion. Sarah brings a wealth of practical experience and industry insight to discussions on leadership, workplace transformation, and professional growth.

Coming soon

Mark Whittaker CIWFM was appointed to the role of IWFM Chair in October 2021 and has been Chair of the Institute for coming up to four years. Mark has worked in the workplace and facilities management profession for approximately 19 years, and is the General Manager for an FM consultancy, Thomson FM Ltd. His volunteering journey with the Institute started over 12 years ago, when he answered a LinkedIn post asking for volunteers to help with the then BIFM Lancashire Group. In the years that followed, he became Deputy Chair and then Chair of IWFM North Region. Mark was awarded "BIFM Regional Volunteer of the Year" in 2015 and has since been an ambassador for IWFM’s Career of Choice school’s programme. He joined the Board as an elected Non-Executive Director in 2018 and also serves on various Institute Committees in his Chair role.